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Resort Concierge – 3rd Shift – Full Time, Walt Disney World

Apply Now Apply Later Job ID 974848BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted 05/04/2022
Disney Resort Concierge-Third Shift Cast Members create magic for our Guests by anticipating their arrival to The Walt Disney World Resort. As a Disney Resort Concierge-Third Shift Cast Member, you will welcome and attend to our Guests during the overnight hours. The Disney Resort Concierge-Third Shift will use a mobile device or computer to help Guests with check-in, check-out and other services including itinerary planning and Guest Service Recovery.

Resort Concierge H/H Cast Members receive a starting rate of $15.70/hour. 3rd shift Resort Concierge Cast Members will be paid a $.60 shift differential.

This posting is for Resort Concierge H/H 3rd Shift. 3rd shift positions can be scheduled to start at 10:00 p.m. or later and must be available until 9:30 a.m.

To expedite consideration, we highly recommend that you upload your resume when completing the application for this posting.

Responsibilities

  • Perform Guest Check-In and Check- Out
  • Engage with Guests by recognizing and greeting arriving guest, addressing needs, answering questions, giving directions, and other information
  • Develop relationships with Guest and Cast Members from all lines of business to provide Guest Service to both Guest and Cast
  • Work the overnight shift with limited direct leadership
  • Modify dining and resort room reservations
  • Navigate between multiple and concurrent computer applications to include phone, chat and email
  • Promote and sell tickets and recreational offers on property
  • Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
  • Assist Guest by providing comprehensive information about the resorts and dining using numerous software applications during this process
  • Process Guest transactions through a point-of-sale system, including; cash handling, credit card and touch-less payments
  • Passion and knowledge of Disney Products
  • Maintain Guest confidentiality
  • Use a SmartPhone device
  • Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required.
  • Cast Members may be asked to handle cleaning chemicals and supplies

Basic Qualifications

  • Must be at least 18 years of age to be considered for this role
  • Maintain safety of our Guests while operating vehicles, including with passenger
  • Driver's license from any state
  • Knowledge of routes & roadways to destinations within the Walt Disney World Resort®, including Theme Parks, Water Parks, Resorts, and Disney Springs
  • Verbal and interpersonal communications skills
  • Part Time roles require full availability for any shift, a MINIMUM of three (3) days per week, including nights and holiday
  • Full Time roles require Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Preferred Qualifications

  • Must be at least 18 years of age to be considered for this role
  • Maintain safety of our Guests while operating vehicles, including with passenger
  • Driver's license from any state
  • Knowledge of routes & roadways to destinations within the Walt Disney World Resort®, including Theme Parks, Water Parks, Resorts, and Disney Springs
  • Verbal and interpersonal communications skills
  • Part Time roles require full availability for any shift, a MINIMUM of three (3) days per week, including nights and holiday
  • Full Time roles require Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Additional Information:

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KEYWORDS: CONCIERGE2021 CONCIERGE 2021 WDW Casting WDW: Walt Disney World Casting Hourly Jobs

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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