Skip to main content

Sr Fraud Associate

Apply NowApply Later Job ID 981951BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business The Walt Disney Company (Corporate) Date posted May 25, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

A Sr. Fraud Associate will assist with reconciling chargebacks in accordance with approved guidelines. Effectively resolve all claims in an accurate and timely manner. Proactively review, analyze, and establish claim processing standard operating procedures as needed to ensure claims are processed according to internal policies and contractual obligations. Maintains frequent contact with Operational teams in order to address all chargeback and payment related issues

Responsibilities:

Strategy
•Proactively assist in the oversight of fraud review and chargeback disputes
•Research potential fraudulent trends and assist in developing new fraud strategies
•Contribute to the development and implementation of COE processes, policies, and standards.

Project Management

•Work closely with third party vender regard rule implementation/fraud trends
•Work closely with COE leadership in project testing and implementation

Process Support and Governance
•Develop/Review data reporting for fraudulent trends and provide feedback to COE leadership.
•Assist business partner in resolving inquires (payment concerns, receipt requests, information request, etc.)

Communication

•Mentor other COE Cast Members using new/existing Guidelines and Procedures
•Actively lead presentations with internal Disney partners (Guest Relations, Ops, etc.)
•Provide assistance/oversight to CMs regarding Chargebacks, Fraud Review, and Partner inquires.

Other
•Assist with Chargebacks, Fraud review, and other Consumer Payment COE Coverage and Activities
•Miscellaneous tasks as assigned by management

Basic Qualifications:

4 year College Degree
  • 1 - 3 years
  • Data Analytics
  • eCommerce
  • Security
  • Accounting
  • Business Administration
  • Criminal Justice
Experience with systems and strategies from other Disney lines of business:
  • Streaming
  • Park Ops
  • eCommerce

Preferred Qualifications:

  • Masters Degree
Business, Accounting, Finance, Criminal Justice, Computer Sciences, Digital Forensics
  • 4+ years
  • Fraud / Risk Mitigation
  • Dispute Resolutions
  • Certified Fraud Examiner (CFE)
Experience with internal systems:
  • Pazien
  • SAP
  • Processor tools
  • Chargeback Management
  • Familiarity with card brand payment and dispute regulations


About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Financial Services Co., LLC, which is part of a business we call The Walt Disney Company (Corporate).

Disney Financial Services Co., LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply NowApply Later

Watch Our Jobs

Sign up to receive new job alerts and company information based on your preferences.

Specify LocationsSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.