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Sr. Textile Services Specialist

Apply NowApply Later Job ID 968119BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Parks, Experiences and Products Date posted May 04, 2022 Flex Type On-Site

Job Summary:

The Textile Services Sr. Textile Services Specialist provides outstanding customer service to Walt Disney World Resort Housekeeping and F&B Operations. You will ensure that Walt Disney's quality standards are met in the processing of linen, ensuring guests are presented with the highest quality standard of linen in their stay. Additionally, you will partner with Textile Services Operations to support process improvement tasks focused on increasing efficiency and productivity across plant operations.
You will report to Sr. Operations Manager


Responsibilities/You Will

  • Establish operating procedures and standards to develop a Quality program that ensures a high-quality service with minimal waste and loss.
  • Perform ongoing sampling and auditing of incoming new linen. Providing reports and feedback to the suppliers regarding their performance and compliance.
  • Perform random samples of discarded and processed linen, with a focus on compliance and trend identification.
  • Validate equipment-driven defects, the cause and implement corrective action plans
  • Train hourly Cast Members in Quality related procedures.
  • Lead data collection process focused on accuracy.
  • Complete fabric and new product testing providing direction to plant operations.
  • Implement new product processing standards, communications, and problem resolution in a collaborative effort working with produce owners.
  • Recommend procedural and operational changes to superiors.
  • Attend Fabric Meeting and implement process recommendations.
  • Align behavior with the needs, priorities, and our goals.
  • Monitor presentation and provide suggestions for improved folds, cart presentation, and linen look.
  • Perform other job-related tasks as assigned.

Basic Qualifications:

Basic Qualifications/You Will Have

  • Guest /customer service skills.
  • Computer and online order management experience.
  • Facilitation skills
  • Demonstrated team-oriented working skills in a collaborative environment.

Preferred Qualifications:

Preferred Qualifications

  • 3+ years experience in Quality related tasks or background in Linen processing
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Ability present ideas in user-friendly language
  • Analytical and problem-solving skills
  • Ability to lead without authority

Preferred Education

  • Bachelor’s degree or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

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This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

About Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Parks, Experiences and Products.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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