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Technical Project Manager, Device Operations

Apply NowApply Later Job ID 966171BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Parks, Experiences and Products Date posted May 10, 2022 Flex Type Hybrid

Job Summary:

As the Technical Project Manager on the Device Engineering team, you will be responsible for facilitating the management of hardware devices including acquisition, deployment, and ongoing tracking. You will work with a range of partners to oversee a variety of service requests and services in a timely manner. As a central point of contact for the team, you will help coordinate activities including request fulfillment, procurement, leases, lease refreshes, formulation of budgets for devices, and payments to vendors. This is a highly collaborative role where partnership with peer technical teams, partners, operations representatives, and vendors is crucial.

You will report to Manager, Technology


  • Provide daily project management of Device Engineering request and incident management processes.
  • Ensure that required service levels are met, confirm users are updated, and remediate issues or blockers.
  • Apply expertise in mobile device (iOS and Android) and digital display technologies to plan and help deliver cost-effective and technically appropriate solutions.
  • Respond to complex request by facilitating scope definition, discovery, and estimation activities within diverse team of business and technology stakeholders.
  • Develop and present high-level plans with financial estimates to stakeholders with the goal of keeping new requests moving towards procurement and installation.
  • Facilitate the project schedule and communication for active efforts and requests. Report progress to requestors, leadership, and other stakeholders.
  • Ensure project milestones, deliverables, and service level agreements (SLA) are met.
  • Respond to inquiries from users, resellers, partners, consultants, development and/or maintenance teams.
  • Work with cross-discipline team members to validate project assumptions and review project plans with leadership.
  • Use metrics to increase performance, efficiency and forecast improvements.

Basic Qualifications:

  • 5 years of relevant work experience in IT project management.
  • Practical experience in estimation, project planning, resource planning, issue management, risk management, change management, and communication planning.
  • Proficiency using and managing project management tools and Agile project management techniques.
  • Experience working with iOS and Android devices, including how devices are operated, deployed, and managed with and MDM such as Workspace ONE (AirWatch.)
  • Experience with managing digital displays, multimedia players, and content creation and content management software.
  • Experience with hardware integration of multiple accessories with iOS and Android devices.
  • Experience using an IT service management platform to manage processes and tickets such as requests, incidents, and changes.
  • Experience with asset management practices, processes, and tooling.
  • Manage a variety of relationships within and external to our organization.
  • Exceptional verbal and written communication and leadership skills, including ability to communicate effectively at an executive level.
  • Advanced level experience in MS Excel to analyze, validate and interpret data relevant to business tasks using Excel Formulas (VLOOKUP, SUMIF, COUNT etc.,); Conditional formatting, pivot tables, etc.

Required Education

  • Bachelor's degree in Information Technology, Computer Science, or Electrical Engineering or equivalent experience.

Additional Information:


This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

About Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Parks Technology Services Co., LLC, which is part of a business we call Parks, Experiences and Products.

Disney Parks Technology Services Co., LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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