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Telecommunications Programmer

Apply Now Apply Later Job ID 10090365 Location Orlando, Florida, United States Business Walt Disney World Resort Date posted Jun. 10, 2024

Job Summary:

About the Role & Team:

Do you enjoy technology? Have you worked in a call center environment? Bring your experience to Disney! As a Telecommunications Programmer, you will be primarily working out of the Orlando Disney Central location. You will focus on finding and solutioning custom applications that provide efficiencies in the contact centers. Join this team!

This is a full-time position.

You will report to the Senior Manager-Telecommunications.

What You Will Do:

  • Write simple and sophisticated SQL queries, using vendor ODBC connections to query data sources

  • Work with SSO solutions, such as Open ID Connect, and have sophisticated skills in Excel, including pivot tables, XML imports and formulas

  • Ensure all the telephony products and solutions meet security and standard process guidelines

  • Build, update, and maintain databases, and write scheduled and event-driven workflows, using Jenkins for custom applications

  • Write Batch and Bash scripts, Microsoft Office Macros for Excel, Access and Outlook, using programs such as Microsoft Visual Studio and C# programs

  • Use HTML, JavaScript with jQuery/AJAX/JSON/XML, C# frameworks to make web applications for clients to use

  • Provide enhanced interactions in existing SharePoint pages and other custom applications

  • Use PuTTY and other terminal/remote software to connect to Solaris/RedHat Linux servers

  • Install and configure required server/network software

  • Run regular status reports to assess need for upgrade/maintenance

  • Use Eclipse IDE to write Java-based IVR solutions that are guest-facing

  • Work with numerous sources of record systems to provide a better guest experience.

Required Qualifications & Skills:

  • Previous Call Center experience

  • Ability to prioritize with a good attention to detail

  • Computer proficiency within a Windows environment

  • Demonstrable ability to partner with internal customers and external vendors

  • Shown ability to work in a fast-paced environment

  • Problem solving skills

  • Creativity, innovation, and ability to think outside of established guidelines

Required Education:

Bachelor's Degree or Equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Apply Now Apply Later

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