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Title Administrator

Apply NowApply Later Job ID 979573BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Partners Federal Credit Union Date posted May 23, 2022 Flex Type On-Site

Job Summary:

Responsible for all aspects of the auto lien recording process & servicing for a $1.5 billion federal credit union with annual auto originations of more than $250 million and an auto portfolio of more than $550 million. Ensures lien recording documentation for consumer loans originated, processed, and closed by the Branches, Loan Phone Center & Central Processing lines of business conform to Credit Union lending policies, procedures and state specific DMV guidelines. Maintains monitoring reports and tracking systems to identify and report issues. Makes recommendations and implements improvements to quality, accuracy and security. Prepare, place and verify lien recordings on titles used as collateral for auto, RV, motorcycle or boat loans. Corresponds with state DMV's, Dealers, Title Vendors, Insurance Companies, Financial Institutions, Member's & Credit Union Employees.


•Assumes responsibility for the effective support for all Title Administrator activities.
•Reviews Title Packets to ensure accuracy and to identify/report trends.
•"Perfect" received Titles by updating the information to include Partners FCU as lien holder.
•Prepare tax, title and vehicle registration documents for the appropriate state Department of Motor Vehicles (DMV) and submit weekly.
•Verify state DMV's have recorded Partners FCU as lien holder and that Members personal information is accurate.
•Tracks down missing auto titles or missing documentation in order to secure the title and list Partners FCU as lien holder.
•"Release" Partners FCU as the lien holder once the loan has been paid off.
•Processes Dealer, Insurance and Financial Institution payoff checks. Releases title to the appropriate entity or individual.
•Compiles and maintains a complete list of all outstanding title work.
•Manages the Letter of Guarantee (LOG) process for total loss vehicles, which includes verifying Partners FCU is listed as lien holder, issuing LOG, confirming payment is received and releasing title to the appropriate entity or individual.
•Provides life of loan title support for Member's. Including name changes & state changes submitted to the DMV. In addition, requests paper title for legal action and to assist with the liquidation of the collateral.
•Monitors dashboard reports and queues within FDI/DealerTrack (Title Management System) and identifies trends. Resolves FDI/DealerTrack errors, requests and assigned work weekly.
•Cross-trains others to handle Title Administrator daily responsibilities.
•Ensures that the title functions are completed in accordance with Credit Union policies and procedures.

•Assumes responsibility for maintaining professional working relations with Members and business contacts.
•Works as a liaison with State Motor Vehicle Departments (DMV’s), Title Vendors, Insurance Companies, Financial Institutions, Dealerships, Member’s & Credit Union Employees.
•Resolves (or refers) requests and problems promptly and courteously.
•Maintains and projects the Credit Union's professional reputation.
•Upholds Member confidentiality.
•Assumes responsibility for establishing and maintaining effective coordination and communication with Credit Union employees and with management.
•Provides accurate and timely outstanding titles reports to MSR's, LPCR's and their Leaders.
•Reports to management on the status of any missing or problem titles and provides a current list of titles that have been outstanding for 90 days or more to management at the end of the month.
•Flags Auto Dealerships with excessive outstanding titles and works with Management to determine appropriate course of action.
•Participates in staff education and training to increase awareness of state regulations and the Credit Union's procedures.
•Assists in the creation, review and revision of title policies and procedures.
•Assumes responsibility for related duties as required or assigned.
•Stays abreast of title regulations. Analyzing changes in regulatory and state requirements in relation to their impact on lien recording processing and documentation.
•Assists in the development and review of title training materials.
•Completes special projects and miscellaneous Consumer Loan Servicing (CLS) functions as required.
•Keeps management informed of area activities and of any significant problems.
•Makes recommendations to improve title processing, quality and accuracy.
•Attends meetings as required

Basic Qualifications:

  • Excellent verbal and written communication skills.
  • Ability to apply interpersonal skills during all interactions
  • Ability to work independently and on a team
  • Ability to take initiative and work on multiple projects at one time
  • Organized; good time manager
  • Responsible; Flexible; detail- and goal- oriented
  • Excellent phone and presentation skills

Preferred Qualifications:

  • Episys knowledge
  • Opening Act knowledge
  • Synapsys knowledge
  • Akcelerant knowledge
  • FDI/DealerTrack knowledge
  • Notary Commission certified
  • Financial/Banking experience (2-3 years)
  • Consumer Loan/Auto Title experience (2-3 years)
  • State title & registration processing/regulation experience (1-2 years)

Required Education

High School or GED (required)

Preferred Education

Associate's Degree (preferred)

This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

About Partners Federal Credit Union:

For more than 50 years, Partners Federal Credit Union has delivered The Partners Difference to our more than 175,000 members, with the highest levels of service, value, access and convenience. Plus, a full array of financial products you’ll find at the biggest banks, including savings, checking, loans, wealth management and the latest in innovative account access. And always with an exclusive connection to The Walt Disney Company that ensures a level of quality unsurpassed in banking. Named one of the 2019 “Best Credit Unions to Work For” by Credit Union Journal, Partners is truly Cast Members serving Cast Members, creating a genuine bond and commitment to service that no other financial institution can match. Join and discover that at Partners, we honor membership for life — because members can confidently rely on us at every stage of it. And because of our connection to The Walt Disney Company, every person who works for Partners is also a Disney Cast Member/employee.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Partners Federal Credit Union.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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