Guest Services Representative - Work from Home, Texas at DISNEY Skip Navigation
The Walt Disney Company: Be Part of the Story

Be Part of the Story

Guest Services Representative - Work from Home, Texas

Apply Now Apply Later Job ID 762272BR Location San Antonio, Texas, United States Business Disney Store Date posted Jun. 05, 2020

Job Summary:

ABOUT DISNEY STORE
Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.


Responsibilities:

Job Summary

The magic of storytelling begins with you, when you join the dedicated Guest Services department with shopDisney in a role that allows you to interact with Guests right from the comfort of your own home! Yes, you read right, this is a work-from-home opportunity to join Disney in creating Magical Moments for Guests of all ages.

Responsibilities
In this part time Guest Services role, you will support our online and in store shoppers of Disney Merchandise and leverage vast online resources & training to resolve customer inquiries, all while
contributing to a high energy environment that provides Guests with an entertaining, fun and dynamic experience. This is your opportunity to make an impact by finding solutions that best meet our Guests needs each time they connect with the shopDisney Contact Center.

Pay rate is $12 per hour and you must have the ability to work a flexible schedule that meets the needs of the business, including evenings, holidays, weekends and call-in shifts.

*This is a part time, hourly position, working from home with an average of 28 hours per week though this may increase during busy times of the year. Currently positions available in the following states: Texas. Relocation assistance is not available for this position.



A Day in the Life
  • Leverage your impeccable Guest service skills to assist inbound quarries via calls, chat, social media and/or email
  • Contact Guests via outbound calls as instructed by supervisory staff
  • Identify and resolve issues that impact our Guests’ experiences
  • Channel escalated issues to appropriate supervisors/managers
  • Bring stories to life with scripted and non-scripted Guest-engagement statements
  • Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate recommendations and resolutions
  • Consistently treat all Guests and Cast Members with respect and contributes to a positive work environment
  • Take a proactive role in maintaining Disney brand standards in Guest Service
  • Assist Supervisors, Trainers and Managers with Guest Services projects as assigned
  • Uphold all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct

Basic Qualifications:

  • Guest Service experience preferred and ability to demonstrate strong Guest-focused engagement over the phone and via email
  • The ability to listen, defuse/stay calm to quickly research and resolve inquiries
  • Strong attention to detail
  • Excellent communication skills, both verbal and written
  • Strong computer skills, including multi-tasking
  • Wired access to the internet and a quiet dedicated space to work from
  • Ability to be flexible with your work schedule
  • Demonstrated success working as a member of a team
  • Ability to receive feedback and take action as appropriate
  • Access to a reliable, high-speed Internet connection required
  • Proven ability to work in a structured environment

Preferred Qualifications:

  • Previous experience in contact center or retail or service industry
  • Previous experience in online shopping and retail
  • Bilingual: English/French, English/German, English/Italian, and English/Spanish (Spain). English/Spanish (Latin America)

Required Education

  • High School Diploma or equivalent

About Disney Store:

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Store USA, LLC, which is part of a business segment we call Disney Store.

Disney Store USA, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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