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Reporting Analyst

Apply NowApply Later Job ID 959747BR Location San Antonio, Texas, United States Business Hulu Date posted May 18, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Disney Streaming’s Viewer Experience team, is seeking a Reporting Analyst who will display unconventional thinking, have passion for our business and will work with determination. This individual will analyze all facets of Hulu, Disney+ and ESPN+ subscriber acquisition, conversion and retention behaviors, along with contact center metrics and viewer survey data. You will collaborate closely across marketing, product, data engineering, Viewer Insights and other business teams to design and implement reporting and analytic studies. Your work will enable internal clients to access, explore and monitor data. Your analysis, trends and insights will help teams have a deeper understanding of our operation and viewer behavior.

Responsibilities:

  • Design, produce and generate regular (daily/weekly/monthly) reports for the Viewer Experience Team across Hulu, Disney+, and ESPN+ in multiple geographies (North America, EMEA, Latin America, Asia Pacific)
  • Mine data, perform quantitative analysis and build clear and actionable narratives about our viewers and the drivers of their behaviors
  • Report on contact center statistics to identify trends, areas of opportunity and road blocks to delivering outstanding service
  • Partner with colleagues facilitating the design, build and automation of reports and dashboards that provide insights into customer and operational patterns
  • Build intuitive interfaces, infographics and visualizations to tell stories with data
  • Design presentations with analysis and insights for both technical and non-technical audiences - telling the story of our Viewer Experience
  • Use creative thinking to suggest process changes or training issues that will lead to improved customer satisfaction based on data analysis
  • Assist in providing ongoing reporting and analysis to inform and support business and marketing decisions
  • Perform deep-dives studies to inform standard methodologies for different products, processes and strategies
  • Train and support colleagues in the use of self-service data exploration and visualization tools
  • Comfortable working in a fast-paced and highly collaborative environment

Basic Qualifications:

  • 2+ years of analytical experience with strong Excel Skills
  • Proficiency in SQL required with additional programming languages highly encouraged (Python, R, etc...)
  • 2+ years of experience with Contact Center/Call Center tools, operations and metrics
  • Familiarity with data mining and data visualization tools like Tableau, Domo or Looker. It’s a plus if you can share a portfolio of clear, intuitive and insightful visualizations
  • Proven ability to create reporting requirements (business and technical requirements)
  • Understanding of statistics concepts (e.g., hypothesis testing, regression analysis)
  • Ability to take unstructured data and organize it into simple formats for analysis
  • Strong communication skills, as well as written and verbal presentation skills
  • Ability to work hard and achieve goals but also contribute to Hulu's culture of having fun and being an excellent team partner

Preferred Qualifications:

  • Experience in the streaming media industry or other subscription-based service

Required Education

  • Bachelor’s degree in relevant focus (i.e., Business, Computer Science, Data Science, Statistics or Machine Learning) or equivalent experience

About Hulu:

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hulu, LLC, which is part of a business we call Hulu.

Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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