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Desktop Systems Specialist

Apply Now Apply Later Job ID 643838BR Location San Francisco, California, United States Business Lucasfilm Date posted Feb. 27, 2019

Job Summary:

The Lucasfilm Desktop Systems Specialist performs various IT duties related to operational support and projects for all aspects of the Lucasfilm business. If you have mid-level Mac and MS Windows desktop support experience, exceptional communication and collaboration skills, along with an aptitude for working in a fast-paced production environment, this may be the role for you!


  • Provide support to end user requests for equipment, new software and changes to their existing configurations.

  • Setup and upgrade computer systems in a networked environment with minimum end user interruption.

  • Take on day to day break/fix end user requests from initial contact to problem resolution.

  • Research and recommend hardware and software solutions, as needed.

  • Investigate and resolve malfunctioning software in a Mac and Windows environment.

  • Properly integrate devices such as printers, networks, scanners, and digitizing tablets with Microsoft Windows & Macintosh systems.

  • Troubleshoot and repair, or arrange for repair, of defective computer equipment.

  • Communicate status of issues and projects that are in progress to all parties concerned on a timely basis.

  • Document and communicate system support issues with end users, IT staff, and management.

  • Plan, develop, and maintain individual project schedules.

  • Participate in other physical IT tasks such general cleanup, system retirement and organization.

  • Assist in management of inventory.

  • Must be available during work and non-work hours including being ‘on-call’ when scheduled.

Basic Qualifications:

  • 3-5 years of desktop support experience, ideally in a Feature Production environment.

  • Mid-level skills in Windows 7 (or greater) and Apple OSX, including understanding networking / OS configuration and functionality.

  • 1-2 years Google application suite support and troubleshooting experience.

  • Demonstrated experience supporting executives and key creative staff.

  • Demonstrated passion and interest around technology, including keeping up to date with industry trends.

  • Outstanding customer support skills.

  • Able to communicate in a professional and friendly manner with co-workers and end users.

  • Self-starter, energetic, strong organizational skills and ability to prioritize workload without daily oversight, effectively, triaging and prioritizing your time, based on production needs.

  • Demonstrated approach to teamwork and collaboration when solving issues.

  • Detailed-oriented and be able to handle a variety of tasks in an efficient manner.

  • Must be able to lift 50lbs.

About Lucasfilm:

Lucasfilm is a global leader in film, television and digital entertainment production. In addition to its motion-picture and television production, the company's activities include visual effects, audio post-production and cutting-edge digital animation, interactive entertainment software, and the management of the global merchandising activities for its entertainment properties including the legendary STAR WARS and INDIANA JONES franchises. Lucasfilm Ltd. is headquartered in northern California.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Lucasfilm Ltd. LLC, which is part of a business segment we call Lucasfilm.

Lucasfilm Ltd. LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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