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Create Magic and Memories

Process & Project Manager – Business Operations

Apply NowApply Later Job ID 871750BR Location San Francisco, California, United States; New York, New York, United States Business Disney Streaming Date posted Oct. 26, 2021

Job Summary:

This role will collaborate cross-functionally with the Business Operations team, the entire Disney Streaming organization, as well as groups & stakeholders from business units across The Walt Disney Company, to generate scalable, efficient, & replicable process improvements & project efforts across the organization.

This individual will lead project management and process improvement efforts, identify improvement opportunities, design new workflows, & define technical requirements for new systems, features, & integrations. The individual will also effectively track the execution, communicate the status, & help deliver on these multiple interconnected projects throughout the business. The successful candidate will blend strong business & process expertise with effective stakeholder management, project management, & communication skills.


  • Lead business process creation and optimization projects for the Business Operations group, working across the organization to help streamline our business process and ensure the successful launch of our product globally
  • Manage select critical business processes to ensure business continuity and proper management; optimize and continuously improve as required
  • Design and implement key performance indicators and metrics, establishing tracking and communication protocols
  • Work with other business groups in performance analysis and identifying improvement areas, in order to ensure delivery and improvement of relevant KPIs
  • Work closely with product managers to ensure seamless integration of software solutions; Coordinate with stakeholders and users to gather detailed product integration requirements
  • Collaborate with Finance team to establish cost and efficiency measurements and create plans for optimization
  • Work with the data analytics team to ensure reporting for volume, efficiency and other relevant KPIs and metrics. Define and establish accurate coverage measurements for content assets
  • Optimize process for capturing data and reduce reporting complexity
  • Standardize request methods and build processes to enable self-service.
  • Support program managers in setting up workflows for new projects and stakeholders.
  • Establish efficient standards and guidelines
  • Build effective working relationships with the Disney DTC Marketing, Product teams to create high levels of visibility and predictability across all Disney DTC projects
  • Create tools, reports, and processes to effectively communicate project status to all stakeholders.
  • Execute and deliver in a highly matrixed and distributed environments

  • Project management of initiatives including establishing project plan, tracking progress, & documenting milestones
  • Implementation & documentation of business processes across multiple stakeholders
  • Translate policies & key decisions to executive memos & process documentation to support a number of functions including customer service, legal, finance & marketing
  • Other duties as assigned & as necessary to support a growing operation & product launch schedule
  • Create, communicate and manage detailed project plans, dependencies, resource plans, schedules and deadlines
  • Partner with the various TWDC business units in order to effectively track projects across those organizations that impact the Disney DTC service
  • Other business operations duties as assigned & as necessary to support a growing operation & product launch schedule
  • Strong presentation skills and ability to develop comprehensive project plans of all scope sizes and functions

Basic Qualifications:

  • Track record that shows you’re ready to excel in meeting the extraordinary challenges of this role (5+ years in similar roles in technical, consumer-facing environments with a digital marketing focus)
  • Ability to develop professional presentations that communicate, track, and illustrate project health as well as process flow recommendations and other key deliverables
  • Proven experience in process optimization / transformation in order to increase process efficiency, reduce time-to-market and support scalability
  • Experience with Lean/Six Sigma methodology
  • Experience working in and leading cross-functional projects
  • Development and execution of project plans according to project methodologies
  • Good communicator, able to work with, influence and align with multiple stakeholders
  • Flexible and able to find the right balance between structured problem analysis and project management and agility to deal with a fast-paced environment
  • Ability to communicate effectively on a regular cadence to executive management on overall program health
  • Strong business aptitude, clear thinking and communicating, and great decision making
  • Strong attention to detail
  • Expert knowledge to anticipate a wide range of future needs and opportunities and facilitate development of complex solutions
  • Excellent people management skills, including the ability to influence a wide range of audiences
  • Creatively and collaboratively disruptive
  • Strong negotiation and issue resolution skills
  • Self-motivated, high-energy, tenacity
  • Ability to determine resource needs and recommend solutions

Preferred Qualifications:

  • Personal affinity for the brands and franchises of The Walt Disney Company
  • BA/BS in business, computer science, other business/tech field or equivalent work experience
  • Six-sigma Black Belt

About Disney Streaming:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Disney Streaming.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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