Disney Streaming Services is changing how people watch sports, tv & movies. We are a premium streaming TV destination seeking to captivate and connect viewers with the stories they love. Our mission is to create the best entertainment experience and push the envelope of what’s possible. It’s an incredibly exciting time to work in media as more content creators seek how to engage their audience directly with compelling user experiences. 

The Product Design team has a pivotal role in giving form to those ideas and continually improving these apps that millions of people use every day. We’re looking for curious, empathetic people who are eager about redefining TV through innovation, unconventional thinking, and embracing fun. It’s a mission that takes some intense curiosity and determination to be the best. If this sounds like something you’re passionate about, come be part of the team that’s powering play. 

Summary: 

We are seeking a talented, and team-oriented Senior Technical Program Manager to join our distributed (Amsterdam, NYC, LA and Seattle) Growth Design Team. This is an opportunity to collaborate with the very best in design, product and technology to help shape industry-leading products used by millions across the world. 

Through excellent communication, organization, and experience with workflows pertaining to Partnerships and Growth & Commerce, you will drive planning, managing and executing projects working with the Product Design team responsible for the foundational (core) platform experience. You will be responsible for supporting the Growth Design team members, managing communication with other teams & stakeholders, and facilitating design delivery. You have a deep understanding of Design processes and rituals with a keen ability to define design deliverables with designers. 

What you'll do: 

• Collaborate with Design Manager/Director on project organization, allocations, bandwidth, team welfare/health, status tracking, and successful design deliverables 

• Support platform unification/growth strategies, global expansion & globalization initiatives

• Identify and remove blockers to enable Designers to work productively toward project goals; Ability to drive problems to resolution by leading and driving the right conversations with stakeholders, applying decision making frameworks and data driven methodologies

• Organize and lead routine ceremonies for the health of both individual projects as well as the overall program, with a mindfulness to time zone differences and work/life balance

• Proactively ask and identify gaps or blockers prior to intake to ensure that the team has all the information and resources necessary to succeed; including dependencies, urgencies and a clear definition of success for outcomes/deliverables before starting a project 

• Empower team members and develop relationships with designers on the team to lead to better communication across all projects and programs

• Energize and inspire the team, driving towards product and project success; foster an inclusive and collaborative environment 

• Have a big picture understanding of all projects and features within the program, their interdependencies with other parts of the product and designer knowledge and skill sets to strategically assist with resource planning 

• Confidently lead projects and groups to define and sell a coherent medium to long term vision, with milestones and short term actions to get there; help build the department as a focus for wider company vision and strategy 

• Ensure the team is delivering great design quickly, predictably, and with appropriately defined scope 

• Manage multiple competing cross-organizational projects/programs simultaneously on a global scale 

• Track progress throughout the duration of a project (from definition to launch and beyond) with a mindfulness toward dependencies, and facilitate effective communication within and across teams 

• Maintain documentation and dashboards that allow for quick and efficient understanding of resource capacity and project status 

• Meet regularly with cross team business partners (Engineering/Product) to give/gather feedback on projects & drive performance forward 

• Foster an environment of authenticity, inclusion, continuous improvement and work/life balance

​What to bring: 

• Experienced 5+ years managing processes and workflows across a product design team; Has a solid understanding of UX/UI designs, timelines and creative solutions 

• Experience with ecommerce/subscriptions is desirable, but not required 

• Authenticity and excellent relationship building and communication skills are must

• Experienced with working on projects with distributed teams, making use of technology and process to overcome the challenges of working with remote staff across multiple time zones

• Experience managing large teams on complex high-profile projects, and are viewed as the “go-to” individual

• Strong experience with JIRA and Confluence including tool administration, customization of issues/workflows/forms and attributes 

• Comfortable in fast changing environments, with loose guidelines, fluctuating demands, building and managing relationships with cross-functional stakeholders 

• Ability to build project management systems and timelines, continuously improve those systems and use those systems to accomplish product design initiatives 

• Strong communication and presentation skills; proven ability to effectively get buy-in at all levels and across cross-functional teams 

• Experienced in planning for and effectively managing project risks 

• Working knowledge of technology concepts including SDLC and Agile methodologies

• Builds strong relationships throughout the company and earns the trust of team members

• Excellent problem solving & conflict resolution skills; thrives when working with complexity; Cool, calm, and collected under pressure 

• Strong listener: able to deeply understand the team’s needs, ask the right questions to keep a project moving in the right direction, and proactively pursue feedback