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Sr Manager - Product Management, Customer Journeys - Devices & Distrib

San Francisco, California, United States

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Job ID 775868BR Location San Francisco, California, United States Business Disney Streaming Services Date posted Apr. 14, 2021

Job Summary:

This role is a part of the Devices and Distribution (D&D) team, a growing product organization within Disney Streaming Services, that is focused on leveraging and shaping the rapidly growing landscape of consumer devices.
The D&D charter is to:
  • Deliver broad subscriber reach on existing and new consumer devices.
  • Accelerate international growth for our services by leveraging global distribution partnerships and integrated marketing, promotion and payment opportunities.
  • Drive a quality, localized experience for international users.
  • Innovate on the user, device and partner lifecycle to drive incremental discovery, signup, engagement and retention.
  • Influence the evolution of partner platform roadmaps to benefit and support our rich user experiences.

Responsibilities:

As the Senior Manager, Product Management, Customer Journeys - Distribution Platforms, your job is to lead a team of scaling experts within the D&D product organization, with the mission to:
  • Develop and execute a multi-year product roadmap for integrating Disney streaming services into service offerings from TV, Internet and Mobile operators worldwide.
  • Ensure the best possible user experience for every identified customer journey on partner devices to deliver material subscribers and value.
  • Drive a quality, localized experience for international users.
  • Integrate sales, on-boarding, and engagement customer journeys with our partner device platforms to lift customer acquisition and engagement.
  • Leverage partner platform-specific features like voice, search, discovery and targeting tools to differentially acquire, engage and retain users.
  • Negotiate with partners on product requirements to ensure alignment on short- and long-term roadmaps.
  • Monitor partner device platforms and authoritatively represent their roadmaps internally.
In success, you would have defined and executed a product roadmap to ensure: that we reach customers on all their favorite devices, that we drive users to discover our content and subscribe to our services on their devices, and that we delight customers throughout their usage lifetime with a rich, consistent, convenient and continuously improving experience. Altogether this would result in material positive business impact, as measured in incremental subscribers and revenue.

Basic Qualifications:

  • You have led international product roadmaps and device integration projects in the OTT devices, Pay TV and/or Wireless/wired operator domain.
  • You are experienced at negotiating global product requirements and integrations with partners.
  • You have worked with device manufacturers and/or service operators to deliver consumer devices or products (B2B2C).
  • Previous work with external partners in advocating for the best customer experience.
  • You have led innovation on user experiences, and are adept at user-centric, data-driven design, and navigating trade-offs.
  • You have collaborated effectively with engineering and have defined technical requirements.
  • Ideally you have previously worked on streaming video, music, or entertainment products.

Additional Information:

Imagine a career with an organization that brings smiles to millions every day. Imagine working with people whose passion for what they do is simply indescribable. We are The Walt Disney Company, live with a rich legacy of innovation, entertainment, and lifelong memories. With our vast array of both businesses and professionals, you’ll have the opportunity to join a team that’s beloved around the world, and to find out how it feels to love what you do. We invite you to discover for yourself why a career with Disney is the opportunity you‘ve been looking for.

Disney Streaming Services is an equal opportunity employer – Female/Minority/Veteran/Disability. Our goal is to create an inclusive workplace for all.


About Disney Streaming Services:

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Disney Streaming Services.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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