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Sr Product Manager II, Customer Journeys

Apply NowApply Later Job ID 10012252 Location San Francisco, California, United States / Seattle, Washington, United States Business Disney Media & Entertainment Distribution Date posted Aug. 05, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Job Summary

Devices and Distribution (D&D) is a growing product organization within Disney Streaming Services. We’re passionate about addressing the exciting and rapidly evolving landscape of consumer devices and distribution platforms.

The D&D charter is to: 

  • Deliver broad subscriber reach on existing and new consumer devices

  • Accelerate international growth for our services through global distribution partnerships and integrated marketing, promotion and payment opportunities.

  • Drive a quality, localized experience for international users.

  • Innovate on the user, device and partner lifecycle to drive incremental discovery, signup, engagement and retention.

  • Influence the evolution of partner platform roadmaps to benefit and support our rich user experiences


As the Sr Product Manager - Customer Journeys, Devices & Distribution, your job is to define and drive the roadmap for your product areas, leading cross-functional teams of engineering, design, and quality assurance to delight users and achieve positive business impact. 

Your mission is to:

  • Lead the product vision and roadmap for your product domain, leveraging a broad spectrum of devices to drive subscriber growth, engagement, and footprint expansion.

  • Reach customers on practically all of their video consumption devices, including those from the major Pay TV and Mobile/Internet service operators. 

  • Collaborate with Engineering, Product Design, Business Development, Strategic Partnerships, User Research, Marketing, Data, and Customer Service teams to define features that align to business needs.

  • Build and operate a suite of self-service tools to enable distribution partners to bring a “long tail” of devices to market, integrated with our services, marketing, promotions, and payments offerings. 

  • Streamline and unify device/partner lifecycle management across the company, from TV operators and manufacturers to gaming consoles, eventually expanding to all devices and partners. 

  • Establish a distribution partner source-of-truth and reporting system. 

  • Ensure a consistent user experience by certifying that product requirements are satisfied, primarily through automated workflows.

  • Use process automation to apply business rules and drive uniform adoption.

In success, you would have defined and executed a product roadmap to ensure that we reach customers on all their favorite devices, that we drive users to discover our content and subscribe to our services on their devices, and that we delight customers throughout their usage lifetime with a rich, consistent, convenient and continuously improving experience. Altogether this would result in material positive business impact, as measured in incremental subscribers and revenue.

Basic Qualifications

  • Minimum 5 years of experience defining the strategy and roadmap for a product or set of products, ideally large-scale consumer products and technology systems.

  • Experience with the full product lifecycle, from initial concept and product discovery to launch and product optimizations post-launch.

  • Previous work with external partners and advocating for the best customer experience.

  • Adept at user-centric design and data-informed decision making.

  • Effectively collaborates with engineering and defines technical requirements.

  • Outstanding communication skills rooted in structured problem solving with experience bringing clarity through all levels of the organization.

  • Preferred experience working on video streaming, consumer devices, or similar consumer products.

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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