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Sr Quality Control Technician (3rd Shift 9:30 pm-7:30 am PST)

Apply NowApply Later Job ID 877707BR Location San Francisco, California, United States Business Disney Streaming Date posted Nov. 09, 2021

Job Summary:

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we’re looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

Hulu’s Digital Supply Chain Operations team is seeking a specialist to help deliver a high-quality experience to our viewers. As a Sr. Quality Control Technician you will be responsible for the quality control process and workflow management for content on Hulu. You are also the first line of support for content partners. The right person for this role is very meticulous, understands video and metadata quality control, demonstrates strong time management skills, is outstanding at communicating both technical and non-technical information to internal teams and external partners, and excels in cross-team collaboration. Are you someone who is hardworking and thrives in a dynamic environment? Then, this is an excellent role for you.

Responsibilities:

  • Review large volumes of video, multi-track audio, and timed text against strict deadlines
  • Research and normalize metadata across VOD and live platforms
  • Engage with media partners (e.g. Disney and HBO) to track and troubleshoot deliveries
  • Craft and maintain documentation for supply chain workflows and tools
  • Troubleshoot technical video, XML, and timed text issues
  • Make frequent subjective decisions, including determining the severity of issues detected during QC
  • Fix content-related issues flagged by Hulu viewers and media partners
  • Triage incidents for Hulu’s Content, Product and Engineering teams according Hulu's Incident Management protocols
  • Track and report content and operational issues using JIRA
  • Actively learn, test and provide feedback on proprietary tool

Basic Qualifications:

  • A minimum of 3 years digital video experience
  • Deep understanding of technical video and audio specifications (e.g. video bit rates and codecs)
  • Understanding of closed captions and subtitles
  • Flexibility in adapting to changes in processes, workload, and priorities
  • Ability to monitor and resolve multiple incidents concurrently
  • Excellent written and verbal communication skills; ability to communicate with all levels of management
  • Fervent attention to detail
  • Ability to work independently, raising concerns when needed
  • Willingness to work a flexible schedule - including some weekends, late nights and holidays
  • Bachelor’s Degree in Digital Video, Film or related degree preferred

Preferred Qualifications:

  • Spanish language proficiency
  • Knowledge of various digital delivery protocol

Required Education

  • Bachelor’s Degree in Digital Video, Film or related degree preferred

Additional Information:

Overnight Shift:
9:30 pm-7:30 am PST
Days:
Wednesday-Saturday


About Disney Streaming:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Disney Streaming.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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