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Technical Operations, System Operations Administrator

Apply NowApply Later Job ID 877911BR Location San Francisco, California, United States; New York, New York, United States Business Disney Streaming Date posted Oct. 29, 2021

Job Summary:

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time, or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time, or location.

The Systems Operations team’s mission is to provide resiliency and availability of the critical infrastructure in our various data centers and co-locations that power the media distribution of all of Disney Streaming’s world-class products.

The Sysops System Administrator is the cornerstone of the System Operations team. We are a 24x7x365 team tasked with watching over our monitoring tools looking out vigilantly for issues that could crop up in our infrastructure. If an issue is found, we provide initial triage and escalation using our curated documentation. When not dealing with any active issues, time is spent improving our documentation as well as our processes. We are the interface point for many of the engineering teams and outside third party providers of hardware and services.


  • Monitor for and react to alerts within the environment providing level 1 support
  • Provide clear communication/escalation/follow up/closure of alerts and maintenances to multiple teams within the organization
  • Support various engineering and other internal teams involved with maintaining our server infrastructure
  • Complete general day to day tickets (user add/removal, monitoring adjustments, general permission related issues, etc.)
  • Support high profile content releases and events
  • Write and improve team knowledgebase

Basic Qualifications:

  • 1+ years of systems administration experience with a UNIX operating system (Centos, Ubuntu, Solaris, etc..)
  • Familiarity with Ansible
  • Familiarity with version control tools (Github)
  • Familiarity with monitoring tools such as Icinga, Nagios, Sensu, Datadog
  • Familiarity with at least one of the following languages (Bash, Python, GoLang)
  • Have familiarity with task ticketing systems (JIRA, SNOW)
  • Comfortable with hardware OOB user interfaces (Dell, Super Micro)
  • Comfortable with basic network and DNS concepts.
  • Comfortable with web, proxy, and application servers (Jetty, Tomcat, Varnish, Apache, Nginx)
  • Strong problem solving and time management skills

Preferred Qualifications:

  • Familiarity with Amazon Web Services
  • Experience with Splunk, Graphana, ELK
  • Experience with Docker, Kubernetes, Terraform, AWX
  • Experience with Datadog / New Relic

About Disney Streaming:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business segment we call Disney Streaming.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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