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Collections Manager - Hulu

Apply NowApply Later Job ID 888178BR Location Santa Monica, California, United States Business Hulu Date posted Nov. 22, 2021

Job Summary:

Hulu Ad Sales Finance - Credit & Collections oversees the credit and collections function for Hulu. In this capacity it is the purpose to maximize profitable sales, optimize cash flow, and minimize bad debt loss by performing all aspects of account collection and deduction management of the accounts receivable. The team also works very close with the various Tech Orgs building the future of our systems

The Collections & Project Manager manages the team’s overall collections strategy in support of the Hulu business. The Collection Manager keeps abreast of industry, market, and business conditions. The role collaborates with Disney business leaders to mitigate risk to the accounts receivables and future revenue. The Collection Manager meets with customers to discuss their business plans, credit risk, payment, and risk mitigation. The CM ensures service level agreements are met with Disney businesses. The Collection Manager ensures DWSS Credit & Collection compliance with Corporate Policy and Procedures through collection and portfolio management. He/She develops business cases, and implement tools designed to foster efficiency and effectiveness. Goals and objectives which support Disney business strategy are established by the CM. Responsibilities include performance management, talent development, succession planning, and hiring.


Collection and Debt Management
  • Oversees and provides guidance for timely efficient and effective collection efforts, with the goal of obtaining payment when due
  • Identifies and manages collection trends which delay collection and provides guidance to avoid bad debt loss
  • Identifies and resolves procedural and operational issues which could adversely affect collection of the accounts receivable
  • Manages order release to ensure the free flow of product to customers, if applicable
  • Ensures collection strategies are followed and they result in optimal collection performance
  • Manages the collection of complex accounts receivable
  • Negotiates complex customer settlements and payment plans
  • Reviews and approves accounts receivable for submission as bad debt write-off
  • Collaborates with business leaders to craft collection strategies and develop of control documents.
  • Meets with customers to discuss their business plans, credit risk, payment, risk mitigation, and process improvements
  • Responsible for managing bankruptcies, insolvencies, and third-party collection agencies

Dispute Resolution
  • Defines and manages the dispute resolution process
  • Recommends operational improvements to Disney businesses and customers

Reporting & Planning
  • Leads the Hulu Collections Team to ensure the issuance of monthly and quarterly reports, bad debt reserve and write-off recommendations, Consolidated Accounts Receivable Report and ad-hoc reports
  • Establishes collection performance measures and designs reporting
  • Leads the Collections Team in preparation of ad-hoc reports to support business intelligence activities
  • Participates in budget planning and controls expenses within the plan

  • Leads in the development and implementation of new technologies and systems to improve efficiency and effectiveness
  • Develops and presents business cases in support of systems changes or initiatives

Performance and human resource management
  • Provides leadership and guidance on goal setting, performance management, talent planning, training, and hiring
  • Ensures the Collection Team performs as a world class organization with the maximum degree of autonomy and accountability
  • Fosters a team environment of empowerment and trust
  • Sets, monitors, and assesses team and individual goals and measures

Basic Qualifications:

  • 3+ years Collections Experience
  • 2+ years Project Integration Experience
  • Management experience a plus
  • Strong working knowledge of process flows and understanding of database systems
  • Excellent communication skills, both written and verbal, including enhanced ability to negotiate effectively
  • Strong working knowledge of contracts as it relates to the management of collection
  • Demonstrated ability to collaborate effectively with internal or external business leadership
  • Strong working knowledge of security instruments and its intricacies and management
  • Enhanced understanding of bankruptcies and other forms of business failures
  • Excellent leadership, influencing & executive engagement skills
  • Advanced business presentation skills

Preferred Qualifications:

  • 3+ years’ experience in collections, project integration
  • Knowledge of business systems is preferred
  • Knowledge of systematic collection tools is preferred
  • Strong knowledge of bankruptcy and insolvencies is preferred
  • Competency with management of letters of credit
  • Management courses relative to effective employee engagement (e.g., coaching for success, motivating team members, etc.)
  • Experience with: Workday Financials, Salesforce, Operative.One, SAP a plus

Required Education

  • Bachelor’s degree required

Preferred Education

  • Degree in Accounting, Finance or Business Administration preferred

About Hulu:

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Financial Services, LLC, which is part of a business segment we call Hulu.

Disney Financial Services, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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