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Director, Technical Account Management

Apply NowApply Later Job ID 10002019 Location San Francisco, California, United States / Santa Monica, California, United States Business Disney Media & Entertainment Distribution Date posted Jul. 20, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Director, Technical Account Management

The role is responsible for managing all technical aspects of Disney’s relationship with distributors, working closely with business development teams to onboard partners, evangelize the product proposition and define and deliver platform features in support of our distribution strategies.

The TAM role provides the connection across business, product, and technology by managing relationships with Disney internal stakeholders and external partners. You will be a liaison and primary point of contact with the distribution partners and our technical and product teams. You will lead integrations, conduct technical due diligence on new platforms, handle escalations, and influence partners’ future roadmaps.

This role can be located in any of the following locations: Santa Monica, San Francisco, Burbank/Glendale, Seattle, or New York.

Education

  • Degree in Engineering, Computer Science, or related technical field or equivalent years of experience

Qualifications

  • At least 7+ years experience in a technical account management or in a product/technical management role
  • Extensive experience leading complex end-to-end technology integration launches for digital media and streaming video (live and VOD) solutions
  • Extensive knowledge of live and VOD streaming video solutions for OTT and Direct to Consumer services
  • Deep understanding of streaming media consumer electronics (CE) devices and platforms (e.g. Web, mobile, connected devices, living room devices, set top boxes, etc.)
  • Experience working with third party consumer electronics partners, technology partners (SoC, middleware, OEMs, etc.), and platform distribution partners
  • Experience in video streaming technology (video playback, encoding, packaging, DRM, CDN, etc.)
  • Superior customer relationship and account management skills including ability to influence/advocate Disney Streaming’s product/technology initiatives and uncovering implementation requirements
  • Ability to communicate efficiently and effectively through demonstrated strong verbal, written and interpersonal skills including the ability to translate complex technology requirements into business impacts
  • Strong attention to detail and analytical ability to dive deep into complex challenges, identify solutions, and provide recommendations to product, technology, business, and executive stakeholders
  • Ability to uncover business objectives and technology requirements to drive successful launches with each distribution partner
  • Ability to travel domestically and internationally

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hulu, LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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