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Manager, Ad Ops Solutions

Apply NowApply Later Job ID 978360BR Location Santa Monica, California, United States Business Disney Media & Entertainment Distribution Date posted May 11, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Disney’s Addressable Ad Operations team is seeking a Manager of Ad Operations Solutions who will be an exceptional addition to our Sales and Advertising Operations team on one or more of our exciting brands. These brands are composed of The Walt Disney Company’s (NYSE: DIS) global entertainment and news television properties, owned television stations, as well as radio and publishing businesses. This includes the ABC Television Network, ABC Owned Television Stations Group, ABC Studios, ESPN, Hulu, Disney Channels Worldwide, Freeform, FX and National Geographic as well as Disney/ABC Domestic Television and Disney Media Distribution.

As Manager, Ad Ops Solutions you will be responsible for growing and managing Ad Ops Solutions Specialists primarily focused on providing best in class service in the monitoring of ad sales campaigns for accuracy and efficiency. Additionally, you will oversee a team also serving as the first point of escalation for the Ad Ops teams for technical support across the Disney Ad Platforms. Reporting to the Senior Manager, Ad Ops Solutions, this role will design proper training documentation and processes, as well as partner closely with various members of Sales and Ad Ops Management to enhance our ad tools and reporting systems and operationalize our quality control processes. The right person for this role is both goal and process orientated, and while technical, has excellent internal and cross departmental communication skills. If you are someone who has the desire to grow and mentor a team, be a strategic thought leader and drive technological innovation and process, then this is a great role for you.


  • Manage a team that will field and triage day to day ad server and platform escalations; working with the Ad Platform, VX Social Engagement and Engineering teams for resolution and providing real-time communication to the Ad Ops team

  • Coach and mentor team members with tangible and frequent performance feedback, maximizing retention and focusing on career growth for direct reports

  • Establish and develop a team that will review order management systems, targeting instructions, campaign assets and implementation within the ad server as part of monitoring the accuracy of campaign launches within the Ad Operations’ trafficking and execution processes

  • Create a data-driven approach that will formulate reporting and insights into where process development opportunities exist in order to foster additional training needs amongst the Sales and Ad Operations teams

  • Organize metrics for the greater Sales organization to pinpoint process-related inefficiencies, measure accuracy, and track performance

  • Collaborate with Sales & Ad Ops Management to ensure all aspects of campaign planning and setup, management, and creative implementation are upheld with efficient processes

  • Maintain deep comprehension of ad server delivery logic and industry standards

  • Maintain proper usage and functionality of internal sandbox/test tool environments and debugging tools for testing and investigation purposes

  • Use insights and learnings to help drive awareness for product development, feature enhancements and bug fixes

  • On-call support may be required for after-hours client-related emergencies

Basic Qualifications:

  • Minimum of 5 years of experience in Digital Ad Sales Operations

  • At least 2 years of experience managing or mentoring multiple individuals

  • Detailed comprehension and experience in trafficking digital video and other formats, including VAST and VPAID

  • Experience with a video ad server (FreeWheel, Doubleclick for Video, etc.)

  • Expert problem solving and troubleshooting abilities

  • Excellent client and interpersonal skills, with a flexible attitude

  • Deep knowledge in Microsoft Office Suite (Outlook, PowerPoint, Excel)

  • Strong verbal and written communication skills along with experience and comfort presenting in front of large groups

  • Familiarity with Flash, JavaScript, HTML5 or CSS a plus

Required Education

  • Bachelor’s Degree or Equivalent

Additional Information:


About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hulu, LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply NowApply Later

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