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Manager, Technical Project Management

Santa Monica, California, United States; Seattle, Washington, United States

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Job ID oGpuffwy Location Santa Monica, California, United States; Seattle, Washington, United States Business Hulu Date posted May. 28, 2021

Job Summary:

Summary

The Media Engineering team is seeking a Manager, Technical Program Management for the Quality, Targeting & Experience (QTE) team. Our charter is to build software solutions that understand our media and delivery options and capabilities at a granular level in order to bring users the most optimal experience. The QTE group’s work directly influences the selection, stability and quality of media experience delivered to customers for our products and champions the value of quality of experience, telemetry collection and analysis in media selection criteria.

This person will help lead technical teams to build backend software solutions that enable users to influence how media is targeted for the best user experience given changing network conditions around the globe. This role provides a unique opportunity for someone to join a growing, data-driven team building critical path software that makes a difference in how users experience media on Disney+, ESPN+ and Hulu.

This is a management position with an expectation for leading the project management discipline within the team. The person in this role will mentor, encourage process improvement within the TPM vertical and measure success, seeking to adjust where needed to better suit the team’s needs.

WHAT YOU’LL DO

Manage large teams, complex high-profile technical projects, and act as the primary owner for communication and tracking of technical workstreams, their milestones, dependencies, and risks in the QTE team

Manage TPM direct reports on the QTE team, providing guidance and support to grow their skills and career. Lead project managers to continuously iterate on project execution, system monitoring, and cost optimization best practices within our organization

Demonstrate product and technical knowledge and facilitate the development of requirements in consideration of known technical capabilities and limitations

Report and manage capacity of QTE team, working with Product and Enterprise teams to ensure proper projects are represented on shared roadmaps and identifying capacity concerns

Establish departmental roadmap and project management processes, but be able to critique their impact and adjust for improvement

Identify, analyze, prioritize, mitigate and communicate project risks to internal and external partners.

Perform the Product Owner function, should a need exist.

Collaborate with project partners to help define scope and objectives, communicating requirements to development teams and TPMs.

Work with engineering leads to identify and plan for technical advancements and improvements to software for the long term while delivering major projects.

Build strong relationships with partnered engineering teams; providing oversight and direction for multiple concurrent projects with separate partners simultaneously; cultivating relationships across engineering and technical teams while driving teams toward solutions and well-defined deliverables.

WHAT TO BRING

  • Bachelor’s degree or equivalent experience
  • Well-established in Technical Project Management, having 7+ years experience in the software industry with hands-on experience executing Lean and Agile software development methodologies
  • Proven track record of delivering reliable, scalable, service-oriented web services.
  • Possess a working understanding of software design best practices and DevOps, and actively promote CI/CD release management processes
  • Familiarity with web services, JVM languages, serverless compute, stream-processing, relational and non-relational databases, and distributed systems
  • Have developed essential soft skills vital to the Project Manager role, including meeting leadership, communication, teamwork, collaboration, flexibility, problem-solving, critical thinking, & conflict resolution
  • Have developed essential skills in collaborating with multiple engineering partners to create a cohesive roadmap, conscious of team capacity and timelines.
  • Have worked across multiple teams in a technical domain and have exhibited success in leading engineering teams to consensus and clear decision
  • Experienced in communicating with technical and product leadership about project risk and roadmap changes, proactively working with technical teams ways to mitigate and adjust where possible.

NICE-TO-HAVES

  • Experience with CDNs and distribution strategies for delivering streaming video at scale.
  • Familiarity with streaming video protocols (HLS, CMAF, DASH).
  • Experience with global and remote teams.
  • The ability to thrive in a greenfield technical space, experience rallying teams to meet challenges head-on with excitement!

About Hulu:

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hulu, LLC, which is part of a business segment we call Hulu.

Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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