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Senior UX Researcher - Disney Streaming (Hulu)

Apply NowApply Later NOTE: We have a new application system, please create a new account if you have not done so yet when applying. Job ID 7100785420220515 Location Santa Monica, California, United States Business Disney Media & Entertainment Distribution Date posted Jul. 21, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Disney Streaming ​is a growing practice of multi-disciplinary creators and storytellers. We are passionate about building best-in-class products around exclusive content for a global audience. We live in the space where art and science meet, connecting data, technology and human-centric design principles to craft a compelling end-to-end experience. We believe in researching customer needs, innovating through technology, delivering at the highest standard of craft and positioning, cultivating a culture of collaboration, celebrating wins, but never settling.

Senior UX Researcher, Disney Streaming

Disney Streaming Services brings our beloved characters, timeless stories, legendary athletes, and epic sporting events directly to people on their own terms. User experience research is a critical part of understanding how our viewers want to connect with those stories.

As a Senior UX Researcher for Hulu at Disney Streaming, you will work on products used by millions of customers each year. The ideal candidate for the role will help drive impactful research initiatives while collaborating with researchers, designers, product managers, and other partners from across the company. There is a lot happening in the streaming world so you will have to be able to prioritize and balance multiple work streams efficiently. As a researcher with this team, we are looking for someone who can ask the right questions, connect insights across both qualitative and quantitative data, and tell the story of research in an impactful way. In addition, we are looking for someone who is welcoming and supportive of our team as well as in user testing. 

Our ideal researcher will...

  • Collaborate with Design & Product teams to be the tip of the spear in understanding and quantifying the behavior, needs and goals of our viewers.

  • Design and execute a wide variety of research projects ranging from early discovery and ideation to design validation.

  • Generate insights, recommendations and presentations to influence and inspire product decisions and designs.

  • Work with other researchers to create strategic customer frameworks curated from individual research projects.

  • Mentor colleagues across the company in conducting effective customer research, from guerrilla to formalized.

  • Pioneer, perfect and codify the use of innovative new research methods for the team.

Our ideal researcher is…

  • Expert in a wide range of strategic and generative design research methods, including but not limited to ethnographic field studies, contextual inquiries, diary studies, survey design and analysis, qualitative and quantitative concept testing, card sorting, A/B testing, usability, benchmarking, competitive analysis, etc.

  • Adept at mixed methods research, with the ability to create compelling mixed methods frameworks that correlate qualitative and quantitative research findings.

  • Familiarity and experience using various and complex statistical analyses for surveys or benchmarking studies. 

  • Proven success communicating research findings and insights effectively to peers, managers, directors and above to drive consensus and alignment

  • Passionate about your craft and adopting (where it makes sense) industry innovations.

  • Excellent at communicating research findings, insights, recommendations and methodology.

  • A collaborator and partner with peers in product, design and engineering, but also a leader - adept at driving the right research at the right time and ensuring our product design process results in the right product & product experience for our viewers.

  • Self motivated, can work independently in defining their process and delivery milestones.

Nice to Haves

  • 4+ years experience in applied product/design research, or equivalent education.

  • Bachelor’s degree in Computer Science, Human Factors, HCI, Psychology, Sociology, Cognitive Science, Research & Strategy, Anthropology or related field. Ph.D. or Master’s degree a plus.


About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hulu, LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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