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Solutions Engineer

Santa Monica, California, United States / New York, New York, United States

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Job ID 966000BR Location Santa Monica, California, United States / New York, New York, United States Business Disney Media & Entertainment Distribution Date posted May. 02, 2022 Flex Type Hybrid

Job Summary:

As an Ad Platform Channel Operations (APCO) Solutions Engineer supporting the Ad Platforms technology team at DMED, you are a part of a high performing team redefining TV advertising. We’re seeking an ambitious Solutions Engineer who will be responsible for owning day-to-day technical operations for the Programmatic Channel at DMED. Our successful candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, has experience with critical service operations and strives to provide a high standard of customer satisfaction in high volume, production environments. The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations. For this particular role, you should be well versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics. You will be accountable for the monitoring, health and growth of the Programmatic Channel.

Who You Are
You’re a strong communicator who understands the core principles of advertising technology; preferably with focus in video. Additionally, you’re
  • Highly motivated self-starter with the ability to work well individually and as part of a team. Have a “do what it takes” attitude.
  • Ability to think on your feet during challenging situations, adaptable to change, and thrive in a fast-paced environment
  • Experience shipping multiple products in an agile software development environment
  • Impeccable written and verbal communication, time management and organizational skills
  • Strong analytical skills and passionate about answering questions with data
  • Excited to work in a high-growth and magical company!

Responsibilities:

  • Responsible for owning day-to-day technical operations for the Ad Platforms Channel Operation (APCO) - Programmatic
  • Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents
  • Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
  • Investigate complex issues, diagnose product bugs, and resolve requests
  • Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives
  • Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
  • Contribute to the development of best practices, team processes, and peer training
  • Be a leader by example within the team

Required Education

Education:
  • BS/BA in Information Technology, Computer Science, Mathematics or in a related discipline preferred or equivalent experience

Required Qualifications:
  • 2 to 5 years of experience in ad technology, operations or support
  • Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP) and Programmatic Guaranteed (PG) deal types
  • Strong grasp of online video and display advertising and monetization.
  • Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP
  • Working knowledge of monitoring platforms (Cloudwatch, Datadog or similar platforms)
  • Experience managing a support ticket queue in JIRA, Zendesk, or similar system.
  • Fluency in SQL

This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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