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Sr Product Manager I, Familiar Personalization

Apply NowApply Later NOTE: We have a new application system, please create a new account if you have not done so yet when applying. Job ID 10007021 Location Santa Monica, California, United States / San Francisco, California, United States / Seattle, Washington, United States Business Disney Media & Entertainment Distribution Date posted Jul. 22, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Job Summary:

Creating a unique and relevant experience for each and every subscriber is fundamental to Disney magic. We aim to tailor our products for every subscriber, quickly connecting them to content they’ll love in meaningful, new ways. Delivering a personalized experience is both art and science, relying on content expertise, machine learning, human psychology, and rapid experimentation. The work we do has a huge impact – Disney Streaming enables experiences for over 205 million subscribers globally across Disney+, Hulu, Star+ and ESPN+. And we’re just getting started.

We are looking for a Senior Product Manager who will partner on the strategy, roadmap, and execution for key areas such as: helping subscribers find content to watch again, surfacing content to keep watching, and personalization from explicit subscriber signals.

Whether it’s solving for specific subscriber cohorts or experimenting with cutting-edge machine learning, this is a position that will have an incredibly broad impact on the direct customer experience as well as the Disney Streaming business.

This is an ideal role for someone who thrives in ambiguity and a proven track record of contributing to the product strategy and roadmap for a complex machine learning problem space. You should be able to balance pragmatism and product intuition to achieve meaningful results amongst a rapidly growing and changing subscriber base.


  • Contribute to the strategy , roadmap, and execution for a portfolio of Personalization products focused on personalizing the content that subscribers have indicated an interest towards.

  • Deliver on a product strategy and roadmap across our Disney+, Hulu, Star+, and ESPN+ products that balances broader Disney strategic goals for our increasingly diverse subscriber base

  • Partner closely with Engineering, Content Programming, Machine Learning, Data Analytics and Experimentation Platform teams to deliver personalization features

  • Serve as a thought leader in the personalization and recommendations space, advocating for best practices and sharing learning across the organization.

  • Deliver business impact through our personalization products. We are a team that can (and does) nerd out about algorithms but also land huge business impacts such as increasing subscriber engagement and retention

  • Pitch and assess new initiatives with the critical lens of an investor. We have limited bandwidth and plenty of opportunities to improve. What do we do first?

Basic Qualifications:

  • Bachelor’s degree or equivalent work experience

  • Minimum of 3 years working as a product manager (or equivalent)

  • Familiarity with machine learning fundamentals, experience working closely with a machine learning engineering team

  • Launched products that had multiple cross-team dependencies

  • Data-focused mindset and proven ability to use data to explore all aspects of a problem and analyze solutions

  • Excellent presentation skills and clear, logical communication of product strategy, roadmap, and technical concepts to engineering as well as leadership

Preferred Qualifications:

  • Experience working on consumer-facing products, ideally personalization, recommendations, machine learning, or data science

  • Experience working in a fast-paced consumer product

  • Familiar with A/B experimentation methods and hypothesis-driven development

  • Systems thinker - proactive, structured, long-term thinker rather than reactive

  • Strong interest in streaming products and services

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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