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Help tell our stories in the most innovative ways!

Product Manager

Apply Now Apply Later Job ID 510493BR Location Seattle, Washington, United States Business Disney Parks & Resorts Brand Disney Parks & Resorts Date posted 02/22/2018
Disney Parks & Resorts Digital (DPRD) is the digital media arm of The Walt Disney Company’s Parks and Resorts segment. Through our award-winning digital experiences, we provide magical connections and enhancements to travel destinations such as the Walt Disney World® Resort in Florida, the Disneyland® Resort in California, the Shanghai Disney Resort, and Hong Kong Disneyland Resort. At DPRD, we also design and create Digital Experiences for Disney Cruise Line, Adventures by Disney and Disney Vacation Club.

The Disney Parks and Resorts Digital team has responsibility for the end-to-end, digital-plus-physical Guest experience for all digital-led initiatives globally, across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business. The team is responsible for concept development, defining and executing these initiatives in collaboration with Operations Integration, Site Operations, Technology, Consumer Insights, Walt Disney Imagineering, Finance and Human Resources. Additionally, the team also builds all digital experiences to grow e-Commerce (both consumer direct and digital travel trade) for Marketing & Sales globally.

Digital-led initiatives are those where the digital capability, whether powered through PC, tablet, mobile, wearables, Magic Band, virtual assistants, or even a Guest's personal technology, are the key driver of end-to-end digital-plus-physical experience for both our Guests and Cast. As our physical and digital worlds continue to converge, the team will work with Site Leadership, Ops Integration, Technology and Walt Disney Imagineering to prioritize these digital-led initiatives that take best advantage of digital tools and technologies and create the greatest impact on the overall Guest experience.


This position will be part of the Reference Experience team with a focus on Itinerary across app, web and IoT. The team is responsible for product strategy, concept development, defining and executing these initiatives, in collaboration with our key stakeholders and partners. The Product Manager will work closely with operations, design, analytics, engineers and executive teams to bring products to market and develop and grow business opportunities for DPRD. A successful candidate will be highly analytical, able to work extremely effectively in a matrix organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that guests love.
  • Create requirements documentation, conduct industry research and conduct general coordination of building out the product
  • Work with development teams by ensuring they have a deep understanding of the product objectives and priority, and helping the teams translate the product concepts into user stories, epics and other appropriate product deliverables (e.g., project briefs, scope/requirement documents, Guest prioritized needs, etc.)
  • Partner with key stakeholders (e.g. data scientists and park operations) to build and manage scope expectations as well as across other product lines/destinations/brands within DPRD to ensure a seamless Guest experience across touch points

Basic Qualifications

  • 4+ years of experience working in the mobile app, data science, or conversation platform industry
  • Champion the digital experience, advocating on the guest's behalf, and working diligently to create a first-class experience for Disney guests
  • Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases
  • Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships, and the capability to interact within all levels of the organization
  • Exceptional verbal and written communication skills, with an ability to communicate and influence decision making with all levels in the organization (business, executive, technical)
  • Demonstrated passion for innovation, machine learning and emerging digital technologies
  • Demonstrated ability to learn quickly in order to understand our rapidly evolving product, business and guest needs
  • Demonstrated ability to drive innovation
  • Experience evaluating technology solutions for fit and viability against use cases as well as evaluating the companies for viability
  • Financial acumen
  • Exceptional verbal and written communication skills, including the ability to very effectively present a compelling vision and story at an executive level within and outside of Disney
  • Ability to communicate and rally teams and individuals around a vision
  • Ability to build relationships and collaborate with a wide range of stakeholders from different backgrounds and functions
  • Excellent collaboration, negotiation and interpersonal skills
  • Ability to package, pitch and sell innovative thinking
  • Able to co-create and empower others
  • Ability to think strategically and drive ideas into action, with a positive outlook

Company Overview

The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.
“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true

Additional Information

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer
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