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Director, Merchandise

Apply Now Apply Later Job ID 528742BR Location Shanghai Municipality, China Business Disney Parks & Resorts Brand Shanghai Disney Resort Date posted Mar. 06, 2018

Job Summary:

Shanghai Disney Resort is seeking exceptional talent to lead the Merchandise organization. This person will be responsible for setting the Merchandise business strategies in the short term and long term; hold accountability for the financial results for the Shanghai Disney Result Merchandise business; manage the creative, product design & development, Merchandise planning, visual presentation and store operations teams; and provide strong leadership to a combined team of over 1200 team members including front of house staff, leaders and managers, and back of house professionals.


  • Lead the teams in creating, validating, analyzing and executing merchandise plans to achieve business results
  • Strategize and establish financial plans in partnership with the Finance and Revenue Management teams to reflect merchandise business strategies
  • Accountable for all financial deliverables including developing annual budgets, revenue goals, stock turn goals and overseeing all purchase orders
  • Provide vision, leadership and direction for achieving guest, cast and financial objectives, developing strategies that will ensure success in these areas and supporting Disney global initiatives
  • Be responsible for day-to-day operational readiness and profitability of all Merchandise locations under the Shanghai Disney Resort Merchandise business
  • Partner with Merchandise counterparts in The Walt Disney Company to develop organizational plans, project milestones, etc. as part of the overall resort development planning
  • Lead all key projects aimed at improving profitability and managing cost of sales improvements for all the functional areas of the team
  • Foster a positive, responsive, and motivating environment that ensures "world-class" guest service; lead the team and develop strong working relationships with cross-functional divisions to ensure timely and hospitable guest service; adapt to changing business environments and goals
  • Be a passionate and committed champion of high quality and innovative merchandise experiences
  • Drive creativity for new interactive experiences, products and assortments in merchandise by collaborating with all business partners
  • Ensure compliance with all corporate, legal, resort, union and ethics standards
  • Review all merchandise orders to ensure compliance with company objectives
  • Support identification of Merchandise research needs
  • Partner with Human Resources Business Partners to recognize and develop high performing cast members; be responsible for team building, build succession plan as the team grows; embrace and maintain Disney culture

Basic Qualifications:

  • Bachelor's degree or equivalent in business and/or finance
  • Minimum 10+ years of merchandise planning, product development and retail management experience, with 5+ years in a management role. Experience with Disney Brands and intellectual property areas is preferred
  • Extensive knowledge of retail management, buying, product development, design and assortment planning
  • Experienced leading, guiding and completing projects to achieve performance objectives and revenue goals
  • Excellent planning and financial budgetary skills with demonstrated profit and loss accountability
  • Proven leadership in leading and developing a successful team and an ability to motivate cast members
  • Proven experience leading across multiple functions and proven ability to develop policies and guidelines for large-scale operations
  • Demonstrated ability to drive business results and manage simultaneous priorities
  • Willingness to work and integrate with multiple partners, resilience to work within a complex and diverse organization and ability to find creative solutions
  • High degree of managerial, analytical and communication skills
  • Proficiency in writing, reading and speaking in English and Mandarin
  • Demonstrated computer proficiency with Internet and Windows software packages
  • Ability to travel between Shanghai and the U.S. on a regular basis

Additional Information:

Keyword: shdrprofessional

About Shanghai Disney Resort:

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Shanghai International Theme Park and Resort Management Company Limited, which is part of a business segment we call Shanghai Disney Resort.

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