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E-commerce Backend Service Manager

Apply NowApply Later Job ID 901073BR Location Shanghai, Mainland China Business Parks, Experiences and Products Date posted Dec. 08, 2021

Job Summary:

The E-Commerce backend service manager will be responsible for E-Commerce backend service and internal communication across all the Ecom platforms. The role will lead TP to achieve the customer service target and related KPIs as well as communicating with all the internal departments to fully utilize the resources and keep the system stable and smooth in order to grow business


- Closely work with Ecom and MKT team as well as TP to deliver best-in-class Ecommerce customer service experience and KPIs.

- Fully support Ecom operation team to achieve AOP target

- Communicate with IT team to achieve all the system integration and upgrade with platform and licensees

- Communicate with finance team to update all the financial requirements and data reports

- Communicate with internal legal/CBM/PR/GA/PI… team to ensure all the operations are aligned with our company policy and internal audit

- Communicate with industrial and commercial bureau to solve the customer complaint and related issues

- Responsible for other backend supporting related affairs

Basic Qualifications:

- Minimum at least 10+ years working experience within at least 5 years’ E-Commerce experience

- Proven experience working in branded consumer environments with an appreciation of online customer service and cross-functional communication

- Extensive knowledge of Ecommerce technology and system infrastructure analytics, Detailed knowledge of usability and monitoring techniques
- Experience in managing TP including operation and customer service
- Advanced knowledge of online consumer insights
- Have apparel or toys related experience
- Familiar with licensee & authorization business
Core Skills:
- Excellent verbal and written communication skills in both English and Chinese
- Ability to collaborate successfully lead multiple projects and teams, in matrix and multinational organization
- Ability to effectively communicate with senior leadership
Must be motivated, highly organized, flexible and results oriented
- Demonstrable creative thinking, with a passion for delivering the best Disney/Pixar/Star Wars/Marvel product and services
- Ability to consult on cross-functional projects to ensure e-commerce principles are incorporated
- Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
Ability to produce well thought through visions and business cases

Additional Information:

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (China) Limited, which is part of a business segment we call Parks, Experiences and Products.

It is the policy of the Company to provide equal opportunity for all employees and applicants for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status, or any other category of persons to the extent provided by law. This policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.

Apply NowApply Later

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