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Senior Specialist, Documentation

Apply NowApply Later Job ID 862470BR Location Shanghai, Mainland China Business Shanghai Disney Resort Date posted Sep. 21, 2021

Job Summary:

As a Senior Specialist of Operations Integration at Shanghai Disney Resort, you will create, update and translate Operating Guides and supporting documents to ensure the documents are aligned with local compliance and Walt Disney Theme Parks and Resorts safety guidelines.


  • You will develop and publish on-the-job training documents in alignment with Walt Disney Theme Parks and Resorts compliance requirements;
  • You will work with Subject Matter Experts (SMEs) from Lines of Business to record operation procedures with standard format;
  • You will provide timely documentation support with ensured quality according to operational and training requirements;
  • You will be responsible for distribution and maintenance of documents following the standard process;
  • You will lead cross-divisional projects based on operational needs and provide regular updates for leadership and relevant stakeholders;
  • You will maintain close communication with local and overseas Walt Disney Theme Parks and Resorts’ partners;
  • You will work with Finance, Legal, and Safety teams for document approval when necessary;
  • You will provide team members with continuous guidance and support.

Basic Qualifications:

  • Bachelor degree or above with at least five-year relevant work experience;
  • Proficiency oral/written communication skills in both English and Mandarin;
  • Proficiency in Microsoft Products (Word, Excel, PowerPoint, etc.);
  • Clear logics with attention to details;
  • Strong organizational, multi-tasking, and time management skills;
  • Demonstrated ability to work under pressure and achieve milestones with reliable quality;
  • Excellent project management and presentation skills;
  • Previous experience in using a document management system and reusable content is preferred.

Additional Information:

We are taking a responsible approach to creating environments that allow us to do what we do best – welcome and entertain millions of guests each year from across the country and around the world. As part of our commitment to health and safety, we require all newly-hired employees to be fully vaccinated against COVID-19 prior to their onboarding dates.

Keyword: SHDRprofessional

About Shanghai Disney Resort:

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Shanghai International Theme Park Company Limited, which is part of a business segment we call Shanghai Disney Resort.

Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff/ termination, rate of pay, and other forms of compensation, education, and training.

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