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Specialist, Operations Training

Apply NowApply Later Job ID 877821BR Location Shanghai, Mainland China Business Shanghai Disney Resort Date posted Nov. 18, 2021

Job Summary:

As primary contact person of different Lines of Business Leaders and partners, you need to support the line manager for the overall development and implementation of technical training for Operations Leaders and Frontline Casts at Shanghai Disney Resort.


  • You will be responsible for analysis and strategic planning of training needs for operations Lines of Business , coordinate the training implementation and delivery, and oversee and track the reporting of training completion;
  • You will partner with Workforce Management team to develop a training schedule for operational Cast Members, and provide parameters for the scheduling & tracking of onboarding and ongoing training including classroom training, mobile learning, on-the-job training, update training and refresh training;
  • You will partner with the Disney University on a seamless delivery of all on-boarding classes, including training contents and logistics;
  • You will manage the development and schedules for all operations training facilitators and on-the-job trainers, and support onboarding and ongoing training courses;
  • You will coordination with Documentation team to develop documents and implementation methods and guidelines;
  • You will partner with operations leaders to schedule and manage the learning plans for leaderships of each line of business;
  • You need to create, update and maintain the electronical and mobile learning courseware and create training-related multimedia products by using authoring tools;
  • You will support the landing, launching and maintenance of adaptive learning management platform;
  • You will manage the operations of the learning systems to support the planning, delivery and reporting of variety of training activities.

Basic Qualifications:

  • Bachelor’s degree or equivalent education background, minimum 3 years of training-related working experience (technical training and/or learning and development fields);
  • Demonstrated strong partnering skills and relationship-building skills;
  • Demonstrated ability to lead and motivate teams, and to influence others from different levels;
  • Demonstrated ability to start and implement the work independently, and continuously improve yourself in the rapidly changing working environment;
  • Demonstrated experience in assisting the delivery and communication of training and instructional design process, and with strategic thinking and analytical skills;
  • Ability to be flexible with work schedule, including weekends and holidays
  • Demonstrated strong verbal and written communication skills in both mandarin Chinese and English;
  • Familiar with computer software including Microsoft office or Visio;
  • Experience with learning management system as developer or administrator is preferred;
  • Experience with electronical or mobile learning courseware development and multimedia products development is preferred.

Additional Information:

We are taking a responsible approach to creating environments that allow us to do what we do best – welcome and entertain millions of guests each year from across the country and around the world. As part of our commitment to health and safety, we require all newly-hired employees to be fully vaccinated against COVID-19 prior to their onboarding dates.

Keyword: SHDRprofessional

About Shanghai Disney Resort:

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Shanghai International Theme Park Company Limited, which is part of a business segment we call Shanghai Disney Resort.

Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff/ termination, rate of pay, and other forms of compensation, education, and training.

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