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Specialist, Travel Operations

Apply NowApply Later Job ID 894216BR Location Shanghai, Mainland China Business Shanghai Disney Resort Date posted Nov. 25, 2021

Job Summary:

As a Specialist, you will provide more efficient coordination and support to Travel Operations team. Candidates must have rich operation and management experience in the hotel industry, call service center or guest service center. This position will be responsible for supervising the daily services of third-party, ensuring that all services comply with the product rules, service standards and compliance requirements of Shanghai Disney Resort, improving the service level and dealing with various operational problems. In addition, you need to assist the line manager to establish and maintain good internal and external relationship.


  • Ensure effective internal and external communication and maintain good business cooperation relationship;
  • Supervise third-party service provider to comply with the policies and regulations of Shanghai Disneyland Resort;
  • Check and improve the service quality of third-party partners;
  • Review the after-sales work order, assist in investigating and handling customer complaints;
  • Collect all kinds of business feedback and optimize business processes and systems;
  • Manage and supervise the sales performance of third-party partners;
  • Provide training on new products and various business updates to third-party partners;
  • Analyze business data and make business reports, report to line manager regularly;
  • Manage and maintain accounts and permissions of customer service system.

Basic Qualifications:

  • Working experience in travel industry for at least 3 years, travel agents operation and call center or Hospitality experience is preferred;
  • A college degree or above;
  • Computer literacy (Word, Excel, Power point, Outlook);
  • Good spoken and written communication skills in both English and Chinese;
  • Strong executive ability and sense of responsibility, the ability to work under pressure;
  • Detailed oriented;
  • Familiar with Hotel PMS is highly preferred.

Additional Information:

Keyword: SHDRprofessional

About Shanghai Disney Resort:

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Shanghai International Theme Park Company Limited, which is part of a business segment we call Shanghai Disney Resort.

Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff/ termination, rate of pay, and other forms of compensation, education, and training.

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