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Store Manager

Shanghai, Mainland China

As a Store Manager at The Disney Store, you play the role of a brand ambassador by representing the Disney brand to Cast Members and Guests. You will devlelop a high energy work environment that supports the achievement of all Company goals and initatives while inspiring Cast and Store Leadership to achieve maximum performance levels through daily feedback and performance management. The Store Managerl leads the team in fostering teamwork and collaboration through the store, with peers and Home Base partners, achieving exceptional financial results.

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Success Profile

What are the qualifications that will help you achieve success at The Walt Disney Company?

  • Results-driven
  • Communicator
  • Leadership
  • Strategic
  • Multi-tasker
  • Entrepreneurial
Traits are on a scale of 0 to 10

Addtional Traits

  • Achiever
  • Collaborative
  • Skilled presenter
  • Managerial
  • Consistent
  • Creative
  • Problem-solver
  • Goal-oriented


Job ID 877173BR Location Shanghai, Shanghai, Mainland China Business Parks, Experiences and Products Date posted 10/20/2021

Job Summary:

The Store Manager plays the role of a brand ambassador by representing the Disney brand to the Cast and Guests.
  • Develops a high energy work environment that supports the achievement of all Company goals and initiatives.
  • Inspires Cast and Store Leadership Team to achieve maximum performance levels through daily feedback and performance management.
  • Leads the team in fostering teamwork and collaboration among Store, peers and Home Base partners.
  • Drives team to achieve exceptional financial results through motivating the Cast, scheduling effectively and controlling expenses.


Primary Responsibilities
  • Supervises the Leadership team and Cast in the use of innovation, creative language, technology and product to bring stories to life.
  • Leads and performs scripted and non-scripted events for Guests and Cast Members in both one on one and group settings.
  • Establishes the Guest, both internal and external, as the number one priority to ensure that positive memorable experiences are achieved.
  • Performs the Stage Manager role by holding Cast accountable for sharing knowledge, enthusiasm and passion for the Disney brand.
  • Develops Cast in service and selling behaviors to drive overall Store results.
  • Oversees the planning and placement of product to ensure adherence to Stage Set guidelines fits to Store architecture and contributes to the story being told.
  • Maintains impeccable, Company directed visual standards through Cast accountability.
  • Maintains Disney brand standards: Guest service, visual and housekeeping standards through Cast accountability.
  • Cultivates an environment that is inclusive of all Cast Members and the talents that they bring.
  • Develops positive, trusting and effective working relationships within the Store, District, Region and Home Base partners.
  • Supports and participates in initiatives that give back and have a positive impact on internal community and external community.
  • Adheres to all Company directives which promote the protection and preservation of the environment.
  • Develops innovative ideas and encourages creative thinking for establishing best practices that will enhance the environment.
  • Is open with all who interact with the brand. Treats everyone with dignity and respect at all times.
  • Encourages people to work in a fair, honest and trustworthy way by being a role model.
  • Champions adherence to all SOPs to protect Company assets and to comply with Company policies and procedures, federal, state/provincial and local employment laws.
  • Leverages best business practices from global business.

Role Competency
  • Exhibits self-awareness of strengths and opportunities, lead courageously, demonstrates confidence and professional maturity, pursues excellence with integrity, passion and courage. Shows consistency in words and actions, set a good example for cast members. Accepts and actions feedback, strive for self-improvement.
  • Demonstrates operational agility based on the needs of the business; develops a plan to help self and others manage through change. Articulates a compelling business case for change, Builds commitment to change and coach others through change. Support new initiatives, demonstrates flexibility in response to changes.
  • Builds Teams-assess talents appropriately to develop a succession plan; show leadership to provide direction, resources and environment for success. Use performance management to evaluate cast member’s performance to recognize or give feedback, with fair and consistent manner.
  • Build positive relationship internally and externally with different background, facilitates win-win situation and resolve conflicts effectively.
  • Effective communication internal and external, understand questions, directive statements and drive results.
  • Inspires creativity and innovation.

Basic Qualifications:

Relevant experience/requirement
  • At least 5 years’ experience in managing a fast growing retail or service / guest experience business. Must be knowledgeable in P&L, guest experience, operations, marketing, sales, and people management.
  • Demonstrated ability to develop and lead a team that drives results.
  • Proven ability to manage multiple business priorities through time management, prioritization and organizational skills.
  • Strong proficiency for business acumen.
  • Prior management experience in specialty retail preferred.
  • Job may require lifting boxes that weigh up to 40 pounds and climbing a ladder.
  • Occasional overnight travel may be required.
  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
  • Must maintain a professional appearance.
  • Good communication skill in English and Chinese.
  • Bachelor degree or commensurate experience required.

Additional Information:

About Parks, Experiences and Products:

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Store (Shanghai) Limited, which is part of a business segment we call Parks, Experiences and Products.

It is the policy of the Company to provide equal opportunity for all employees and applicants for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status, or any other category of persons to the extent provided by law. This policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.


  • health


    Medical and Health and Wellness Programs provided.

  • book

    Professional development

    Tools, training and support to prepare employees for advancement

  • Exclusive Discounts

    Access exclusive Cast Member discounts and offers.

  • mouse

    Complimentary Disney theme park admission

    Explore Shanghai Disneyland and select Disney Parks around the world with a limited theme park admission pass. You will also receive exclusive Cast Member discounts and offers.

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Commitment to Safety

We are taking a responsible approach to creating environments that allow us to do what we do best- entertain and inform millions around the world. As part of our commitment to health and safety, COVID-19 vaccines are required for current U.S. salaried and non-union hourly employees, as well as all newly hired employees.
Learn more here.

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