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Guest Communicator

Apply Now Apply Later Job ID 514187BR Location Shipboard Business Disney Cruise Line Date posted Dec. 12, 2018

Job Summary:

At Disney Cruise Line, you can set sail on the job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment, and has been recognized as the top cruise line for families. Our crew members bring the magic to life to deliver exceptional guest service and create family-friendly fun onboard the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and on our private island paradise in the Bahamas – Castaway Cay! With incredible itineraries that visit exciting destinations around the world, crew and Officers can chart the course for an unforgettable adventure with Disney Cruise Line. Ongoing training and development allows our crew to continuously learn and grow personally and professionally, and Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to Embark on Your Career and Navigate Your Future!


  • Develop and execute onboard communication strategies supporting print and/or digital media
  • Ensure appropriate communication and collateral tools are used within the operation
  • Conduct monthly audits to evaluate all collateral and onboard media; ensure finished product adheres to Corporate brand and Company guidelines
  • Oversee creation and daily production of Guest media; this includes but is not limited to:
    • Personal Navigator and applicable inserts (design/print)
    • Port Adventure literature (design/print)
    • Signage highlighting onboard specials and events for Food & Beverage, Retail, Spa, etc. (print/digital signage)
    • Maintain, monitor and edit all scheduled information on the onboard mobile app
  • Manage and execute all shipwide print needs in a timely manner, and approximate weekly quantities
  • Proofread and edit all collateral prior to final distribution; evaluate and ensure product is show ready with accurate spelling, grammar, alignment and formatting
  • Order necessary supplies supporting print shop operation; maintain appropriate inventory
  • Trouble-shoot equipment within onboard print shop; partner with Engineering team for routine maintenance and service
  • Oversee execution of new technology implementation (i.e. mobile app) and/or enhancements
  • Responsible for accuracy of text programming showcased on digital media plasma screens; address and partner with IT and Broadcast to quickly troubleshoot and resolve unexpected issues
  • Establish and communicate shipwide media deadlines; hold leaders accountable to ensure timely receipt of necessary changes; update One Source accordingly
  • Maintain, update and test Navigator InDesign templates pulled from One Source to ensure content accuracy
  • Execute processes to ensure One Source is accurate; this includes but is not limited to identifying and creating content, gaining approval, submitting and tracking request to completion
  • Partner and collaborate with other shipboard Guest Communicators and shoreside partners to ensure consistency amongst the fleet
  • Participate in Emergency Duties as specified in the ship Assembly Stations and Emergency Functions Plan
  • SMS - uphold the general safety management responsibilities in areas and operations under their control

Basic Qualifications:

  • Minimum two years experience in printer/desktop publishing type role
  • College degree or related schooling relating to multi-media, computer graphics, or desktop publishing
  • Strong attention to detail with ability to prioritize and distribute workflow
  • Manage and meet strict printing deadlines
  • Strong organizational skills
  • Strong knowledge of proper English usage, grammar and spelling
  • Strong adherence to Associated Press or similar writing style
  • Ability to work independently without constant supervision
  • Proven knowledge and computer skills using word processing and scanning, spreadsheets and graphics programs like Adobe Photoshop, InDesign, Illustrator
  • Familiarity with Xerox high speed printers

Preferred Qualifications:

  • Knowledge of Web-based Content Management Systems (WCM), Content Workflow Management or Use of Content Entry Template
  • Knowledge of CMS software programs such as Open Text, Vignette, WordPress, Joomla, Drupal or Hippo
  • Familiarity of One Source a plus
  • Familiarity of Infocaster program a plus

Additional Information:

This is a SHIPBOARD role.

Applicants must:

  • Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
  • Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
  • Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
  • Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
  • Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
  • Be willing to be appreciative of working and living in a multi-cultural environment
  • Be comfortable living in a confined space with strict rules and regulations
  • Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

  • Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
  • Complete a pre-employment medical
  • Obtain a criminal background check
  • Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of four ships – the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business segment we call Disney Cruise Line.

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