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Human Resources Manager

Apply NowApply Later Job ID 902985BR Location Shipboard Business Disney Cruise Line Date posted Apr. 22, 2022

Job Summary:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

As a Human Resources Manager you will be responsible for a variety of functions that support our shipboard leaders. This role is responsible for the overall strategy and delivery of our leadership development programs, and serves as a role model and coach for our leaders. The Human Resources Manager ensures that DCL's performance management processes are delivered consistently and effectively in order to uphold Company policies and procedures to the highest level.

You will report to the Manager, Human Resources (shipboard)

Level: 2.5 Stripe Officer


Your Responsibilities - How You Will Make a Difference

  • Coordinate DCL employee policies and oversee compensation and benefits
  • Manage Learning and Development and Performance Management

  • Partner with all shore side Human Resources teams including HR Services, Recruitment, Workforce Planning and Administration- Compensation, Benefits, Personnel, Leaning and Development and Compliance- Employee Relations

  • Support training of shipboard leadership through class facilitation, coaching and observation

  • Champion the Crew Welfare function onboard, chairing the CAST/MAST meetings (Crew/Magic Advisory Support Teams) and Diversity Team

  • Organize leadership feedback/introductory sessions (i.e. transitions, Stop-Start-Continue, Leadership barometer)

  • Monitor the quality of shipboard training and its documentation in company records through file audits

  • Organize multiple onboard leadership development courses including Leadership courses, Preparing Leaders for Excellence (for entry-level leaders), Conversations with the Captain, Executive round tables.

  • Provide ship input on the development of HR strategies; implement approved company HR policy, procedures, and global programs using all available HR resources

  • Conduct needs assessments to determine important opportunities in training, communication, organizational effectiveness.

  • Champion the Career Navigation Process and Succession Planning in partnership with Training Officer

  • Champion the Performance Management Process (Performance Connection Plans, Crew Excellence Process)

  • Maintain the Exit interview Process for Leaders and provide recommendations to trends observed to improve retention

  • Help with onboarding processes and organize Welcome Home presentation for returning Crew Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

Basic Qualifications:

  • Minimum of two years' experience working within a Human Resources operation
  • One year in a leadership or Operations role

  • Experience of Employee Relations or Performance Management concepts and practices

  • Cruise industry and Disney experience is welcome

  • Presentation/facilitation responsibilities

  • Advanced education degree in Human Resources or similar field

  • Handle and resolve issues quickly

  • Manage projects simultaneously

  • Experience working with diverse groups

  • Provide Guest satisfaction and service

  • Commitment to upholding the integrity and positive reputation of the HR department

  • Build relationships at all levels

  • Handle confidential information

Additional Information:

This is a shipboard role

Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long-term Disability, Life Insurance and Retirement Savings Plan Option

You must:

  • Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel

  • Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan

  • Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control

  • If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

  • Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)

  • Complete a pre-employment medical

  • Obtain a criminal background check

  • Bring approved work shoes

Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.


About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of four ships – the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

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