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APAC Marketing Operations Manager

Apply NowApply Later Job ID 783003BR Location Singapore Singapore Business Disney Media & Entertainment Distribution Date posted Apr. 08, 2021

Job Summary:

The Marketing Operations Manager performs the routine functions for the execution and delivery of marketing messages across email, push & in-app channels to the highest levels of quality as part of our marketing operations team. In addition, this person administers user lifecycle messaging tests to drive experimentation and draw learnings from strategies defined by our marketers.


Under the direction of the Marketing Operations lead and following standard processes:
  • Reviews intake requirements for messaging campaigns
  • Loads all assets into the marketing technology platforms (e.g. Salesforce Marketing Cloud, Braze) via UI or other methods
  • Builds the campaign on the platform (e.g. HTML email)
  • Completes quality assurance and resolves any discrepancies (such as rendering issues)
  • Sends proofs to lifecycle marketeers seeking approval for the artifact
  • Activates the campaign deployment of the messaging campaigns
  • Maintains audit trail in JIRA and documents completion

Basic Qualifications:

  • Minimum of 5+ years coding in HTML, CSS and template scripting languages (Ampscript, Liquid)
  • Experience with segmentation for marketing campaigns, with knowledge of SQL
  • Experience with email/push/in app platforms (Salesforce, Braze) preferred
  • Experience with Salesforce user journeys and triggered messages
  • Experience with quality assurance using email rendering platforms such as Litmus, Email on Acid
  • Experience with Software development methodology (SRUM, Kanban)
  • Experience with JIRA preferred
  • Attention to detail
  • Flexible and willing to assist other team members
  • Able to work in a fast paced environment with quick turnaround while being calm under pressure
  • Strong problem solving and interpersonal skills
  • Fluency in English and other regional languages
  • Ability to manage multiple tasks simultaneously
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.


About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Southeast Asia) Pte. Limited, which is part of a business segment we call Disney Media & Entertainment Distribution.

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