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Executive/Senior Executive, Art and Metadata Delivery Management, DTC

Apply NowApply Later Job ID 958683BR Location Singapore, Singapore Business Disney Media & Entertainment Distribution Date posted Apr. 06, 2022

Job Summary:

Role: Executive/Senior Executive, Art and Metadata Delivery Management, Direct To Consumer Servicing

Responsible for supervising the creation and delivery of in-service creative elements, including but not limited to; artwork, thumbnails and descriptive metadata to Disney+ streaming services. The servicing orders include, both Disney own and 3rd party acquired titles including catalogue and currents episodic, feature, and shorts. The team is responsible in working with multiple internal stakeholders and partner vendors to ensure assets are localized, processed, packaged, and delivered to the highest quality in time for the services. The individual must have relevant experience of handling production, localisation, packaging and deliveries of these digital assets, and it is essential to demonstrate excellent customer focus and communication skills, and remain calm under pressure while remain productive. The individual is position as a regional resource to supervise the regional internal and external stakeholders, including partner vendors to project manage the production and deliveries.

Responsibilities:

  • Liaise with internal stakeholders to plan schedules that are appropriate to the service release date
  • Provide partner vendors the approved final list of titles and instruct production requirements
  • Liaise with relevant distributors and/or content holders to facilitate the source assets, in accordance with the technical specification, to be provided in time
  • Advise internal stakeholders, such as Acquisition and Production, as well as external parties, such as distributors and content holders the technical specifications and requirements as necessary
  • Providing purchase order followed by the instruction listing titles along with their release dates to be commissioned in order for the partner vendors to commence the work
  • Provide approvals and guidance to partner vendors in a timely manner to facilitate the completion of the work
  • Validate and process invoices and resolve invoice queries
  • Control the logistic flow by monitoring and tracking assets and production movement, end to end workflow process of all requests to ensure that the assets are processed in time for delivery to the platforms
  • Action rejections and recall notifications and update/replace materials as required, and manage issues through the Disney ticketing system, JIRA
  • Maintain metadata, including translation, integrity across stakeholders, and correct and resolve issues if arise
  • Update and maintain records to reflect current delivery status of materials and specifications
  • Coordinate with partner vendors and other internal stakeholders to make sure all assets are registered and kept in correct manner in the Disney’s respective asset management systems
  • Monitor the performance of partner vendors and ensure performance meets or exceeds standards and targets inclusive of timely asset delivery and weekly milestones
  • Provide metrics, schedules and cost models to support planning and project management activities
  • Contribute to the team, and collaborate on specific projects and opportunities to improve workflows
  • Track details of all the operational problem, investigate and provide solutions
  • Ensure that documentation of all aspects of standard operational procedures is kept and up to dated, and continue review to improve standard operating procedures

Basic Qualifications:

  • 5+ years’ experience in a television or media company
  • Thorough experience of content localisation, production, and distribution
  • Ideally educated to degree level or equivalent
  • Effective oral and written English skills
  • Local language ability assigned to the territory
  • Client servicing experience preferred
  • Able to prioritize effectively & adopt flexible approach to different tasks
  • Ability to work effectively under pressure
Communication Requirements
  • Excellent communication and interpersonal skills
  • Listens and asks questions to ensure understanding
  • Conveys relevant information in a candid and timely manner
  • Communicate with internal and external stakeholders throughout global territories, stakeholder including but not limited to Global Content Operations, Library Technical Services, Programming, Production and Acquisitions and partner platforms such as DSS and HotStar to understand their media requirements, customization and delivery requirements to ensure the orders are fulfilled in a timely manner across all serving regions
  • Handle inquiries and complaints regarding any operation or technical issues from both internal and external parties, and provide solutions by working with the appropriate stakeholders
  • Establish maintain a good working relationship with external partner vendors
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We are taking a responsible approach to creating environments that allow us to do what we do best – entertain and inform millions around the world. As part of our commitment to health and safety, COVID-19 vaccines are required for all newly hired employees in Singapore.

#LI-DNI

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Southeast Asia) Pte. Limited, which is part of a business we call Disney Media & Entertainment Distribution.

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