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Manager, Content Operations

Apply NowApply Later Job ID 742607BR Location Singapore Singapore Business Direct-to-Consumer and International Date posted Jul. 21, 2020

Job Summary:

Manage Content Operations team on the day to day bases to effectively fulfill all aspects of media mastering and preparation work in accordance with the defined requirements and standards mandated by both the Disney and FNG businesses for linear and nonlinear services across the Asia Pacific regions


  • Work with the business stakeholders such as Programming and Content Sales, and Media Services to understand their business and operational needs to assure all aspects of media mastering are performed in accordance with the defined requirements and standards
  • Coordinate with Programming to specify the presentation requirement and supervise all aspects of mastering work to the Content Operation team including creation and insertion of Opening/Ending credits, capturing of metadata information, defining the audio configuration, and audio and subtitle language requirements
  • Manage day to day supervising operational work based on the above requirements, and organizing facilities and manpower resources to perform completing the work in time
  • Supervise and provide trainings to the editors on the use of;
    • non-linear digital video editing systems such as Final Cut Pro and Adobe Premiere to do technical and quality checks, Standard & Practice and PSE editing and formatting work,
    • transcoding engines such as Vantage, Rhozet, Compressor, Episode Pro or any other solutions to transcode digital files to different formats,
    • audio-based systems like ProTools or Soundtrack Pro or Nuendo to do editing and conforming of foreign language dub tracks, and,
    • business and workflow management systems like Content Management System and Asset Management System to accurately record assets related technical data related to timecode and format
  • Communicate with 3rd party distributors and vendors related to content prep to assure that the materials are delivered to the defined to the Disney Technical Specification requirements
  • Research and update the latest industries technical standards, regulations and any other related matters to incorporate work practice to best comply and perform the jobs
  • Track budget, and manage contracts and business relationship with outsourced companies
  • Proactively manage and define workflow requirements for new initiatives to meet new broadcast operational service requirements
  • Track details of all the operational problem, investigate and provide solutions
  • Provide proactive direction, leadership to manage the team
  • Collaborate and work closely with Technical Operations team across APAC and the US to source inventories and archive assets, and to work on developing or implementing standards
  • Communicate with internal clients and businesses across the APAC regions directly to understand their media requirements to ensure their orders are fulfilled in a timely manner across all serving regions
  • Handle enquiries and complaints regarding any operation or technical issues from both internal and external parties, and provide solutions by working with the appropriate departments

Basic Qualifications:

  • Minimum ITE/Diploma certification, preferably in media studies or production
  • 5+ years of experience working in a television or media company
  • 4+ years of supervisory and management role
  • Basic knowledge of new media video industry trends and practices
  • Knowledge in non-linear editing experience in a Final Cut Pro/Adobe Premiere and ProTools
  • Knowledge in application of audio-based systems like ProTools or Soundtrack Pro or Nuendo
  • Knowledge of Transcoding Engines like Vantage, Rhozet, Compressor, Episode Pro and etc.
  • Knowledge of Digital Asset Management system like Dalet, Mediator
  • Effective oral and written English skills
  • Asia language speaker preferred
  • Have passion for working in the media industry
  • Self-motivated, team player and positive attitude towards work
  • Abilities to manage and develop staff
  • Able to prioritize effectively & adopt flexible approach to different tasks
  • Ability to work effectively under pressure
  • Ability to document requirements and specifications

About Direct-to-Consumer and International:

Comprised of Disney’s international media businesses and the Company’s various streaming services, the Direct-to-Consumer and International segment aligns technology, content and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world. This segment is responsible for The Walt Disney Company’s direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in partnership with ESPN; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic; and the Company’s ownership stake in Hulu. As part of the Direct-to-Consumer and International segment, Disney Streaming Services, developer of the ESPN+ and Disney +, oversees all consumer-facing digital technology and products across the Company.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Southeast Asia) Pte. Limited, which is part of a business segment we call Direct-to-Consumer and International.

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