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Manager, Media Servicing

Apply NowApply Later Job ID 742610BR Location Singapore Singapore Business Direct-to-Consumer and International Date posted Aug. 19, 2020

Job Summary:

Responsible supervising Media Servicing team on the day to day bases to effectively fulfil for servicing various types of content requests, including but not limited to; ordering and delivering assets such as programs, language files and metadata for sales distributions, for owned nonlinear and linear media services, and for any other ad hoc work related to content prep supporting Fox and Disney media services in the Asia Pacific regions


  • Work with the business stakeholders such as Programming and Content Sales to assure all aspects of media acquisition and mastering are met in respect to the channel and distribution requirements and standards
  • Assist Programming for program planning to place the order to Media Operation for asset delivery and mastering work
  • Provide administration support to Content Operations, assisting the team to complete the mastering and processing of jobs for our partners and clients
  • Assist channel partners on their language requirement and coordinate pacing orders for any localization work related to subtitling and dubbing
  • Control the logistic flow by monitoring and tracking assets and production movement, end to end workflow process of all requests to ensure that the assets are processed in time for transmission or delivery to clients
  • Work with Content Operations team to monitor and approve quality of incoming media file including subtitle dubbing materials before further processing for transmission and/or distribution
  • Update and maintain data accuracy in all application systems used by the operation and business functions such as content management systems for both linear and nonlinear services, and their media processing systems
  • Update and maintain dubbing scripts and/or subtitling file database
  • Coordinate with the Library team and other production team to make sure all assets are registered and kept in correct manner
  • Mange any shipping operations
  • Research and update the latest industries technical standards, regulations and any other related matters to incorporate work practice to best comply and perform the jobs
  • Track budget, and manage contracts and business relationship with outsourced companies
  • Proactively manage and define workflow requirements for new initiatives to meet new broadcast operational service requirements
  • Track details of all the operational problem, investigate and provide solutions
  • Ensure that documentation of all aspects of standard operational procedures is kept and up to dated, and continue review to improve standard operating procedures

Basic Qualifications:

  • Degree holder, preferably in Communications, Media or related disciplines
  • 5+ years of experience working in a television or media company
  • 4+ years of supervisory and management role
  • Basic knowledge of new media video industry trends and practices
  • Effective oral and written English skills
  • Asia language speaker preferred
  • Knowledge and experience in language dubbing or subtitling operation
  • Client servicing experience preferred
  • Shipping and logistic experiences is a plus
  • Have passion for working in the media industry
  • Good communication, interpersonal skills and a team player
  • Abilities to manage and develop staff
  • Able to prioritize effectively & adopt flexible approach to different tasks
  • Ability to work effectively under pressure
  • Ability to document requirements and specifications

About Direct-to-Consumer and International:

Comprised of Disney’s international media businesses and the Company’s various streaming services, the Direct-to-Consumer and International segment aligns technology, content and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world. This segment is responsible for The Walt Disney Company’s direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in partnership with ESPN; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic; and the Company’s ownership stake in Hulu. As part of the Direct-to-Consumer and International segment, Disney Streaming Services, developer of the ESPN+ and Disney +, oversees all consumer-facing digital technology and products across the Company.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Southeast Asia) Pte. Limited, which is part of a business segment we call Direct-to-Consumer and International.

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