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Senior Analyst, Workflow Analysis & Quality Control (1-year contract)

Apply NowApply Later Job ID 867125BR Location Singapore Singapore Business Disney Media & Entertainment Distribution Date posted Sep. 29, 2021

Job Summary:

The position will act as a workflow analysis and a quality control officer, supporting Workflow Analysis & Quality Control Manager and working closely with the internal Operations teams, various partner technology teams and external vendors/supplies to advance the performance and improvement of the workflows under scope of work of Content Operations. Initiatives include performing workflow audits, identify issues and areas for improvements, implements processes, metrics, analytics and control systems for improvements, and provide expertise for to issues arising in various workflow process. The position is expected to participate in various initiatives/projects that develop and implements new tools and systems for asset management, ordering and production tracking, and reporting tools to ensure all technical solutions and processes are best met with the operational requirements. The person must have excellent project management skills and experience with process improvement methodologies, and able to support his/her manager in strategic planning and representation, and engage with various internal stakeholder in helping to deliver quality services.

Responsibilities:

  • Work closely with the Content Operations teams and the partner stakeholders, both internal and external to the company, to understand the delivery requirements and the process supporting deliveries
  • Review procedures in place for quality control, technical operations, order management, documentation, tracking and compliance to specifications
  • Assist setting up performance evaluation and analytic framework across the operational functions to visualize service levels (SLA) and performances to help identify the areas of improvements:
    • Establish and furnish regular reporting of key performance metrics for each key process
    • Set performance target and escalation thresholds for when corrective action is needed
    • Capturing statistical data for deeper process analysis
    • Identifying opportunities that helps improving workflows, i.e. data gathering, tracking reporting and workflow systematization
  • Assist establishing process improvement plan on key processes and work with the internal team and external stakeholders including suppliers as necessary to work to improve the process to help deliver quality of products or services
  • Assist holding regular team meetings to discuss performances and issues management
  • Write, manage, review and maintain technical specifications and help the Operations teams furnish workflow procedures related the various process and workflow for new and ongoing services
  • Understand the needs and requirements to support the Operations teams managing media assets, localization, and distribution servicing, and proactively recommend improvements to current workflow, and engage with technology teams as necessary to engage initiating projects to correct and improve process
  • Participate in technology initiatives to assist in defining project scopes and objectives representing Content Operations by working with all relevant stakeholders and ensuring technical/operational feasibility
  • Provide feedbacks and further gather requirements to the Operations teams to ensure all parties are updated and operational requirements continues to be met with the project scopes
  • Assist hosting and coordinate regular and ad-hoc meetings with both internal and external stakeholders accordingly to achieve the above
  • Support delivery projects by:
    • Assisting planning deployment, user test and acceptance
    • Help develop and implement standard operational procedure as part of the operational deployment process, and help coordinate schedule trainings
  • Provide regular report and escalate to management as needed
  • Maintain strong working relationships with the team and related business units

Basic Qualifications:

  • Bachelor’s degree in Engineering, Media Production, Business Analytics, IT, Computer Science, or other relevant degrees
  • At least 5 years of experience in a technical operations role required
  • Media distribution technology or post-production experience preferred, but other quality management experience in manufacturing or service industries may apply
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Strong communication skills and ability to work collaboratively across functions, with the ability to pitch ideas and influence stakeholders
  • Experience with process improvement methodologies (e.g., Six Sigma, ISO 9001, etc.) is preferred
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Southeast Asia) Pte. Limited, which is part of a business segment we call Disney Media & Entertainment Distribution.

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