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Senior Manager Operations & Logistics, shopDisney APAC

Apply NowApply Later Job ID 906704BR Location Singapore, , Singapore; Singapore Business Parks, Experiences and Products Date posted Dec. 18, 2021

Job Summary:

A key executive in driving success of shopDisney APAC.

Lead the Operations team to manage effectively and productively in a high volume, reactive retail environment, dealing with multiple clients and a diverse product range.

This newly created role will be fully accountable for the logistics operations team, managing the performance and SLA of suppliers, 3PL and cross border partner to drive and optimise the business while improving the customer experience.


  • Lead accountability for overall day to day functional management of the logistics and operations of shopDisney APAC
  • Oversee 3PL operations, including but not limited to receipt, put away, order picking & returns.
  • Responsibility on reporting and insights regarding inventory management, performance and business improvement.
  • Management relationship between of 3rd party warehouse provider, cross border and last mile carriers.
  • Accountability for operationalization of overall business strategy
  • Overall DC engagement management and on site resolutions
  • Maximize leverage on organization operations expertise, knowledge and assets across teams
  • Establish scalable procedures for the operations department to enable manageable growth.

Basic Qualifications:

  • Relevant degree in applicable industry/logistics area.
Experience & Knowledge:
  • Minimum 10 years’ experience in Logistics, Supply Chain or Couriers for e-commerce
  • Proven experience working in branded consumer environments with an appreciation of e-commerce business critical
  • Proven track record in managing and implementing end-to-end ecommerce operations processes.
  • Experience in setting up a DC, inventory management systems and logistics work flows
  • Proven experience in cross border e-commerce
  • Proven experience working cross-functionally and managing a team
  • Proven experience in working in dynamic, cross-cultural team
Core Skills:
  • Collaboration:
    • Excellent communicator, comfortable presenting at all levels internally and externally.
    • Partner with buying, planning & sourcing to understand and optimize inventory flow
    • Work closely with digital experience to provide recommendations related to checkout and returns processes
    • Collaborate with marketing to execute promotional campaigns
  • Drive commercial outcomes
    • Efficient end-to-end management of SG DC operations from shipment receipts to order management, picking, and Inventory management to order fulfillment and returns.
    • Optimise negotiations, contracts and performance of third party vendors including but not limited to DC, Final Mile providers, Consolidating Hubs
    • Accountable for reporting/tracking and analysis. Identify efficiency opportunities and partner with stakeholders to find solutions
  • Must be motivated, highly organized, flexible and results oriented. Have high sense of energy and service orientation to meet deadlines in a high-pressure environment
  • Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
Note: Some travel may be required

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.


About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Southeast Asia) Pte. Limited, which is part of a business segment we call Parks, Experiences and Products.

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