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Supervisor, Production Management & Servicing Acquisition (DTC)

Apply NowApply Later Job ID 866997BR Location Singapore Singapore Business Disney Media & Entertainment Distribution Date posted Sep. 29, 2021

Job Summary:

Oversee a team responsible for the creation of digital assets for Disney’s Direct to Consumer (DTC) Services (including but not limited to Disney+ and Disney+ HotStar) in APAC territories. The person must have relevant experience of the complexity of digital distribution, with an aptitude for problem solving and workflow design, and work well under pressure and remain productive. The person must have good project management skills, and organizational ability, and able to support his/her line manager in strategic planning and representation, and engage their own team in delivering on day to day objectives.


  • Oversees a team to ensure completion of assets (audio, video, subtitling, poster arts and metadata) is in line within agreed deadlines and to the agreed technical standards and costs while ensuring creative consistency
  • The servicing orders include, both Disney own branded and 3rd party acquired titles including catalog and currents episodic, feature, and shorts, and the team is responsible in working with multiple internal stakeholders and vendors to ensure assets are localized, processed, packaged, and delivered to the highest quality in time for the services
  • Make sure the team’s daily responsibilities are met: The responsibilities include but not limited to; order validation of deliverables and timelines, asset research and retrieval, place orders to vendors for localization and packaging, QC remediation and rejections, review and approval of invoices, and tracking and archiving of assets
  • Partner with the business stakeholders, such as Business Operations, Global Content Operations and Content team to understand the product strategy and content plan, and based on the inputs, manage and accurately plan high volumes of data (asset research, programming lists, delivery schedules)
  • Work closely and collaboratively with the Global and Regional Operational teams and external vendors to build and sustain workflows and good working relationships, and proactively discuss any issues or areas of improvements to be made
  • Monitor the performance of vendors and ensure performance meets or exceeds standards and targets inclusive of cost efficient and timely asset delivery, and production milestones
  • Facilities high level updates Status (launches and post launches)
  • Analyze issues and problem solve, and works with the line manager to review workflows and the adoption of new technical opportunities
  • Help to plan and manage budget, and make sure the spending is within the budget, provide forecast and cost analysis as required
  • Works with line manager to develop the team, review workflows and meet business objectives
  • Coaches direct reports to build a high performing team
Communication Requirements:
  • Provide proactive direction and leadership to manage the team
  • Communicate with internal and external stakeholders throughout Global territories, including but not limited to Global Content Operations, Library Technical Services, Programming and Acquisitions and partner platforms such as DSS and HostStar to understand their media requirements, customization and delivery requirements to ensure the orders are fulfilled in a timely manner across all serving regions
  • Handle inquiries and complaints regarding any operation or technical issues from both internal and external parties, and think strategically, examining issues from broad perspective to provide solutions
  • Establish maintain a good working relationship with external vendors
  • Drives results holding themselves and others accountable to high performance standards, and managing projects with appropriate metrics to assess performance

Basic Qualifications:

  • At least 7 years of experience working in a television or media company
  • Proven experience of working with a wide range of digital and linear platforms
  • Thorough experience of content localization, production, mastering and digital distribution
  • Excellent and demonstrable project management experience
  • Able to prioritize effectively & adopt flexible approach to different tasks
  • Ability to work effectively under pressure
  • Demonstrable management training experience and a team leadership background
  • Effective oral and written English skills
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.


About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Southeast Asia) Pte. Limited, which is part of a business segment we call Disney Media & Entertainment Distribution.

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