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Senior Manager, Media Operations Engineering

Texas, United States

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Job ID 823534BR Location Texas, United States Business Disney Media & Entertainment Distribution Date posted Jul. 14, 2021

Job Summary:

The Senior Manager, Media Operations Engineering, is a hands-on leader providing advanced support-engineering dedicated to the day-to-day sustainment and triage of The Woodlands broadcast facility (DC3) core and all related systems, located in The Woodlands, TX and other Disney remote facilities. DC3 supports the acquisition, playout, and distribution of media for event and studio production for the Disney family of networks.
This team leader is responsible for the ongoing sustainment of playout, distribution, conditioning, monitoring, and routing infrastructure, among others, throughout the facility and to and from DMED’s other facilities for content ingest and network distribution.
This person is expected to become intimately familiar with the facility’s operation, as well as leading and training others on the MOE staff at DC3 on critical systems such as all forms of playout technologies. They must have comprehensive knowledge of broadcast-specific equipment and conventions, IT-centric solutions, and novel approaches to solve traditional broadcast-related challenges.

Responsibilities:

Be a role model and professional coach for engineers and managers. Help them and the team realize and reach potential by setting clear expectations, openly evaluating performance, upholding accountability, and providing challenges (within and outside their team) to stretch their skills.
The manager will be responsible for ensuring all broadcast and media infrastructure technical areas and services are provided to the highest standards and complete specific routine tasks as detailed by supervisory and management staff.
  • Drive and own improvements in end-to-end infrastructure and systems.
  • Be the domain expert who follows industry trends and applies best practices.
  • Ensure/perform configuration, upgrades, troubleshooting, and restoration of infrastructure equipment. This includes, but is not limited to servers, mass storage devices, broadcast proprietary devices, complex cloud-based, and traditional broadcast playout support systems and global distribution models, including A/V routing, signal processing, automation, and remote control equipment (both IP and serial-based), satellite equipment (including RX/TX, satellite dishes, IRDs, and satellite receivers), fiber connectivity, MPEG2 and MPEG4 (ASI and IP based encoders and decoders), video and audio routers, audio mixers and consoles, cameras, monitors, broadcast monitoring and RF test equipment, and multi-viewer equipment. 
  • Using a wide-array of software and hardware tools analyze and troubleshoot network health and the flow of media streams in the baseband and IP domains.
  • Escalate to Management, Engineering Services, and/or Infrastructure teams during high-priority incidents or during a loss of services.
  • Leads the planning and execution of facility upgrades and shutdowns to insure expected outcomes.
  • Author well-written, detailed technical documentation and Root Cause Analysis as required.
  • Provide on-call support 24 hours, 365 days per year. Support may entail phone conference, remote support sessions, or physical presence at the facility to assist with equipment failure or other critical issues impacting systems.

Basic Qualifications:

  • Demonstrated in-depth knowledge of television production, OTT, and network-level technical requirements, standards, and solutions.
  • Minimum of 8 years of experience in a fast-paced technical broadcast environment.
  • Minimum 5 years of experience in, Media/Broadcast Engineering leading others in building and maintaining production and distribution systems.
  • Demonstrated ability to perform configuration, upgrades, troubleshooting, and restoration of infrastructure equipment. This includes but is not limited to servers, mass storage devices, broadcast proprietary devices, complex cloud-based, and traditional broadcast playout support systems and global distribution models, including A/V routing, signal processing, automation, and remote control equipment (both IP and serial-based), satellite equipment (including RX/TX, satellite dishes, IRDs, and satellite receivers), fiber connectivity, MPEG2 and MPEG4 (ASI and IP based encoders and decoders), video and audio routers, audio mixers and consoles, cameras, monitors, broadcast monitoring and RF test equipment, and multi-viewer equipment.
  • Advanced problem-solving skills with a sense of urgency to identify the root cause and implement the fix
  • Demonstrated experience managing complex on-air facilities, workflows, and staff scheduling requirements.
  • Experience in a start-up, fast-growth, or rapid-change environment.
  • Skilled at recruiting, building a diverse team, and ability to identify talent.
  • Strong ability to read and generate system documentation (Visio, ACAD).
  • Demonstrated troubleshooting and problem-solving skills while maintaining a business-level view towards resolution. Must be able to troubleshoot complex multi-vendor system issues.
  • Strong verbal, written, and interpersonal communication skills.
  • One or more of the following or equivalent Broadcast IT certifications, ex. CCNA, MCP, AWS, CompTIA A+/Network+, SBE, SMPTE, VMware Associate.
  • Physical requirements and work environment: Ability to climb ladders, work on raised structures, and building roofs.

Preferred Education

  • A Bachelor of Science degree in Engineering, Information Technology, or a minimum of 5 years of experience in a media/broadcast environment as described above.

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business segment we call Disney Media & Entertainment Distribution.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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