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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Principal Systems Engineer

Apply Now Apply Later Current 21CF Employees and Freelance / Contractors Apply Here Job ID R10010325 Location The Woodlands, Texas, United States Business Fox Networks Group Date posted Feb. 05, 2020


The Walt Disney Company’s Direct-To-Consumer & International (DTCI) is a new, global business segment for The Walt Disney Company with the mission of providing consumers around the world access to the content they want most, on the latest platforms, at a time of rapidly-evolving consumer habits. Combining the Company’s direct-to-consumer streaming services – ESPN+, the Disney SVOD service coming in 2019 and its ownership stake in Hulu -- alongside Disney’s international media businesses, DTCI aligns cutting-edge technology with world-class content and beloved brands to expand the Company’s global footprint and deliver highly-personalized entertainment experiences to diverse consumers around the world.

Working at The Walt Disney Company inside DTCI-Technology is unlike anything else. That’s because we are always finding new ways to interact with guests that are passionate about all platforms we support. When you have the latest technology, game-changing ideas and world-class talent on your team, every day is extraordinary.

The mission of the Systems Engineering team at The Woodlands Network Center is to provide systems design and implementation services to the business for local projects in addition to providing 24-hour technical support within the facility.

The successful candidate will be responsible for the creative and innovative design and application of general IT industry products and solutions in a broadcast and media environment.  As a member of the Systems Engineering team, the candidate will serve as a Tier 3 resource for and provide mentorship within the team.

The successful candidate must have excellent client service skills, superior communication skills, significant IT experience as well as an ability to learn broadcast and media systems.


Systems Administration

  • As directed, manage and monitor physical and virtual server and storage infrastructure, provide Tier 3 troubleshooting support, and ensure documentation is current and accurate.
  • Performs activities required to plan, deploy, manage, support, and scale a mission-critical 24×7 compute and storage infrastructure in a rapidly expanding, broadcast and media environment.


  • Works with senior management in recommending, designing and implementing system enhancements, including software and hardware updates that will improve performance, reliability, and scalability of one or more of the core facility systems.
  • Regularly meets and consults with Disney DTCI systems security teams.  Keeps the Systems Engineering team up-to-date on systems security policy and ensures compliance at The Woodlands Network Center
  • Performs compute and storage capacity and resource planning.
  • Resource for Systems Engineering team for identification and resolution of severe and/or chronic system issues.
  • Identifies and recommends systems improvements, including cost/benefit analysis, to meet changing business requirements.
  • Creates and maintains procedural, training, and logical/physical/architectural systems documentation. Coaches engineering staff to ensure systems knowledge transfer to develop emerging skillsets; mentors this group also to develop analytical thinking for problem diagnosis/root cause analysis.


  • Collaborates on defining, designing, and implementing changes for expansion, continuous improvement and evolution of compute and storage system solutions.
  • Provides subject-matter expertise regarding compute and storage systems planning, technical architectures, models and standards.
  • Ensures sound infrastructure recommendations best facilitate ongoing company technology projects; shapes solutions through early and active involvement in project and product lifecycles.

Project Management

  • Manages compute and storage infrastructure projects (and assigned resources when necessary) within the scope of the Systems Engineering team; manages vendors to meet project requirements and deadlines and prioritize issue resolution.
  • Manages compute and storage hardware installation, configuration, and maintenance, including coordination of project team resources.
  • Manages vendors and holds them accountable to contractual SLA’s and obligations.


  • Clearly and consistently communicate with Engineering and Operations teams to establish and maintain system requirements and performance criteria; collaborate with these teams to ensure regular performance optimization and issue resolution.


  • Bachelor’s Degree in an applicable engineering field.
  • Demonstrated 8+ years in enterprise class compute and storage engineering experience in production environments.
  • Advanced certification(s) from industry leaders in compute and storage technology - virtual and physical.
  • Demonstrated ability to work with customers, vendors, and service providers.  Excellent client service skills are essential to the position.
  • Extensive knowledge and experience in administering Windows Server operating systems and supporting infrastructure.
  • Extensive knowledge and experience in administering VMware Enterprise environments
  • Extensive knowledge and experience in administering enterprise class storage systems.
  • Exceptional troubleshooting and problem-solving skills, while maintaining a business level view towards resolution.  Must be able to troubleshoot complex multi-vendor system issues.
  • Ability to stay up to date on current technologies and recent developments in relevant technologies, and to evaluate new technologies and promote the benefits associated with their adoption.
  • Exceptional organizational skills and excellent follow-through on assigned projects.
  • Ability to work nights and weekends as required to meet project deadlines or to resolve critical support issues.

Preferred qualifications:

  • Microsoft MCSE and Cisco CCNA and VMware VCP are highly desirable.
  • Microsoft MCSE with a technology specialization
  • NetApp storage administration certification
  • Experience with VMware vSphere 6.5 & 6.7, NSX and VSAN
  • Experience with NetApp, Isilon and LTO storage
  • Experience with Cisco UCS and HP server platforms
  • Experience with Microsoft Active Directory and Domain Policy administration
  • Experience and certification with Cisco and Arista network switches and routers
  • Understanding of the broadcast and media industry business and operations
  • Understanding of systems automation using Microsoft Visual Studio, Windows Scripting & Python Scripting.
  • Installation and support experience with Microsoft SQL Database systems, as well as SQL query language and scripting.
  • Experience in broadcast automation and virtual master control.
  • Experience with Media Asset Management Systems
  • Experience with file-based workflow to include workflow engines, transcoders and automated media file qc systems.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

About Fox Networks Group:

Fox Networks Group (FNG) is a primary operating unit of 21st Century Fox (NASDAQ:FOXA). FNG consists of FOX Television Group, which includes FOX Broadcasting Company and 20th Century Fox Television; FOX Cable Networks, which includes FX Networks; FOX Sports Media Group, and National Geographic Partners. Together these units create, program and distribute on a worldwide basis much of America’s most popular entertainment, sports and nonfiction programming.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Woodlands Enterprises, LLC, which is part of a business segment we call Fox Networks Group.

The Woodlands Enterprises, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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