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Manager, Human Resources

Apply Now Apply Later Job ID 514222BR Location United States Business Disney Cruise Line Date posted May. 01, 2018

Job Summary:

At Disney Cruise Line, you can set sail on the job opportunity of a lifetime! As a world-renowned leader in hospitality and entertainment, Disney Cruise Line has consistently been recognized as the top cruise line for families. As a result, crew members and officers alike can prepare to chart their own course as they embark upon this new and exciting adventure at sea. Additionally, we offer our crew unique opportunities to grow professionally and personally by providing ongoing training and development. For those looking to flourish, excel, and work for one of the most innovative and welcoming companies in the world, we encourage you to take the next step in your journey today. Apply now to Embark on Your Career and Navigate Your Future!


  • Monitor Crew Welfare Committee and the activities it sponsors
  • Advise ship and shore leadership and the crew on matters involving welfare
  • Plan and maintain the crew welfare/HR budget to come in within allocated amount
  • Monitor tracking of shipboard Leadership, Service & Occupational training and its quality
  • Conduct needs assessments to determine key opportunities in training, communication, organization effectiveness, etc.
  • Analyze crew data, including correlation between crew and guest experience, to determine areas of focus
  • Champion Performance Management resources and partner with ship leadership to implement these tools when necessary
  • Maintain personnel files for direct reports and provide feedback for development to team members
  • Conduct exit interviews for terminations, focusing on early resignations
  • Execute additional job responsibilities, as assigned by DCL leadership, based on operational need
  • Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
  • Participate in Emergency Duties as specified in the ship Assembly Plan

Basic Qualifications:

  • Minimum of three years experience working within a Human Resources operation; depth of experience in at least one HR functional area: Learning and Development, Organizational Development, HR Services (compensation & benefits), and/or Compliance, Workforce Planning and Administration
  • Minimum of two years in a leadership and/or Operations role
  • Previous Disney experience required
  • Strong working knowledge and experience of Employee Relations and/or Performance Management concepts and practices
  • Exceptional presentation/facilitation, communication and organizational skills
  • Strong computer skills, including the Microsoft Office
  • Ability to be flexible, self-motivated, handle multiple demands, stay calm under pressure and resolve issues quickly
  • Demonstrated ability to handle multiple projects simultaneously
  • Ability to lead an organization through change
  • Strong interpersonal skills and experience working with diverse groups
  • Commitment to delivering superior guest satisfaction and service
  • Commitment to upholding the integrity and positive reputation of the HR department
  • Effective at building relationships at all levels
  • Demonstrated business etiquette and professionalism
  • Ability to handle confidential information
  • Portray a demeanor that is viewed as personable and approachable to all leaders and crew
  • Ability to build a business case and use persuasive skills to influence your ideas to Leaders
  • Courageous to push to resolution of tough issues/confront issues head on
  • Proven ability to problem-solve and improvises in situations with limited resources
  • Impeccable attention to detail and follow through
  • Be at least 21 years of age
  • Be able to speak, read and write fluent English
  • Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
  • Be able to work a seven-day, 70-84 hour week with limited time off
  • Be able to adhere to Disney Cruise Line appearance guidelines
  • Agree to share a cabin with other crew members
  • Enjoy working in a high-volume, fast-paced, guest-service oriented environment
  • Be flexible with your work schedule, job duties and work locations
  • Appreciate diversity among guests and crew

Preferred Qualifications:

  • Previous experience within the cruise industry
  • Knowledge of Fidelio and/or SAP, a plus

Additional Information:

This is a SHIPBOARD role.

Applicants must:

  • Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
  • Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
  • Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
  • Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
  • Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
  • Be willing to be appreciative of working and living in a multi-cultural environment
  • Be comfortable living in a confined space with strict rules and regulations
  • Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

  • Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
  • Complete a pre-employment medical
  • Obtain a criminal background check
  • Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.


About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of four ships – the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business segment we call Disney Cruise Line.

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