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Merchandise Host/ess

Apply Now Apply Later Job ID 621324BR Location United States Business Disney Cruise Line Date posted Oct. 01, 2019

Job Summary:

At Disney Cruise Line, you can set sail on the job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment, and has been recognized as the top cruise line for families. Our crew members bring the magic to life to deliver exceptional guest service and create family-friendly fun onboard the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and on our private island paradise in the Bahamas – Castaway Cay! With incredible itineraries that visit exciting destinations around the world, crew and Officers can chart the course for an unforgettable adventure with Disney Cruise Line. Ongoing training and development allows our crew to continuously learn and grow personally and professionally, and Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to Embark on Your Career and Navigate Your Future!

Responsibilities:

  • Proactively sell ship/island merchandise in fixed and mobile retail locations (product focus could include but is not limited to Disney Cruise Line specialty merchandise, onboard art program, duty-free products and jewelry)
  • Maintain daily cleanliness of shop floor, display tables, windows and stockrooms
  • Maintain fully stocked shelves in merchandise locations; restock when needed
  • Ensure a clean, efficient, neatly organized stock room
  • Perform accurate inventory counts (mark up, mark down, etc.)
  • Maintain the Crew Store
  • Receive, log, and unload all merchandise that boards the vessel in preparation for each cruise
  • Assist in the ordering of merchandise through the Disney inventory management system
  • Assist in achieving/maintaining target guest service ratings
  • Support daily promotions such as purchase with purchase and special events and themed activities
  • Consistently ensure sales targets are met and/or exceeded
  • This position has high guest interaction
  • Actively participate in all Castaway Cay job responsibilities associated with position and line of business as directed by DCL leadership
  • Execute additional job responsibilities, as assigned by DCL leadership, based on operational need
  • Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
  • Participate in Emergency Duties as specified in the ship Assembly Plan

Basic Qualifications:

  • Minimum two years recent experience in retail or sales
  • Knowledge in duty free and VAT strongly desired
  • Experience and knowledge in fine and costume jewelry, watches, perfume, cosmetics and/or liquor strongly desired
  • Experience and knowledge of art and silent auctions strongly desired
  • Knowledge of latest trends and styles, and retail as a whole
  • Strong understanding of sales in a busy environment
  • Ability to demonstrate a passion and strong, ongoing focus towards exceeding guest satisfaction and sales goals in order to exceed incentive targets which impacts the individual, team and overall operation
  • Ability to lift 40 pounds
  • Computer efficient
  • Experience in a cashless sales system strongly desired
  • Be at least 21 years of age
  • Be able to speak, read and write fluent English
  • Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
  • Be able to work a seven-day, 70-84 hour week with limited time off
  • Be able to adhere to Disney Cruise Line appearance guidelines
  • Agree to share a cabin with other crew members
  • Enjoy working in a high-volume, fast-paced, guest-service oriented environment
  • Be flexible with your work schedule, job duties and work locations
  • Appreciate diversity among guests and crew

Preferred Qualifications:

  • Bi-lingual or multi-lingual skills

Additional Information:

This is a SHIPBOARD role.

Applicants must:

  • Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
  • Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
  • Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
  • Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
  • Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
  • Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
  • Be comfortable living in a confined space with strict rules and regulations
  • Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

  • Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
  • Complete a pre-employment medical
  • Obtain a criminal background check
  • Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.



About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of four ships – the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business segment we call Disney Cruise Line.

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