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Systems Support Engineer

Vero Beach South, Florida, United States

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Job ID 958793BR Location Vero Beach South, Florida, United States Business The Walt Disney Company (Corporate) Date posted Apr. 18, 2022 Flex Type On-Site

Job Summary:

The System Support Engineer position is expected to perform a variety of specialized and complex activities involved in the installation, configuration, set-up, operations, modification and repair of computer, automated office, telecommunications and multi-media equipment, systems and related hardware and software. System support engineer manages requests from on site users and for systems around the property. This role will be reporting to the Enterprise Technology as well as resort manager.

Responsibilities:

This role is 100% on-site at Disney's Vero Beach Resort in Vero Beach, FL.
  • Ensure all areas of the resort are supported with proper computer systems.
  • Provide technical support for all resort systems including but not limited to:
    • CCTV, POS, Servers, UPS, Guest room door locks, Front desk systems, music system
  • Maintain and support LAN drops
  • Provide support for Workstations and printers
  • Service All business applications
  • Perform system administration and maintenance tasks including:
    • Management of software maintenance/updates (Windows, Office, etc.)
    • Management of virus protection and endpoint protection
    • General network and user administration tasks
  • Manage projects including but not limited to:
    • Cable management
    • Office Moves
    • CCTV Cameras
    • Digital Signate (Front Desk)
  • Provide infrastructure support for the following:
    • Phone Room
    • Lan Closet
    • Server Room
    • Manage VLANs and servers
    • Guest WIFI and Access Points
    • Resort TVs
    • Audio System
    • Patch Panel /Port management
  • Manage time and escalate issues as needed
  • Track and document all setup/configurations of systems, issue resolutions, and project support.
  • Ensure all PCI, Security, and Network corporate policies and procedures are followed
  • Support Entry card access (beach House, resort main entry, future Big Dipper gates) and programming as well as any future card access to cast areas
  • Direct support of frontline Cast for access and hardware/software requests (Traka accesses, Visi Online, key fobs, etc.)
  • Maintenance of resort time clocks
  • Management of orders needed IT supplies (Traka security loops, blank Visi keys, fobs, cord control ties, etc.)
  • Coordination of timely removal to WDW of outdated hardware to prevent accumulation on property
  • Other duties as assigned.
  • Printer management
  • After hour /weekend support as needed

Basic Qualifications:

  • Proven track record providng end user IT services.
  • Minimum 5 years of experience as support analyst/engineer including image creation/build, OS installation/troubleshooting
  • Experience supporting voice/data infrastructure
  • Emphasis on sharing of knowledge through good communications, peer training, and written documentation
  • Ability to work independently without intensive oversight
  • Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact
  • Initiative and ability to research problems independently and find root causes
  • Positive customer service and team attitude
  • Focused on quality, organized, committed to continual improvement
  • Outstanding ability to interact and communicate with all levels of end users
  • Outstanding ability to organize and prioritize technical services requests
  • Outstanding ability to diagnose technical problems and quickly find solutions with very little direction/ interaction
  • Outstanding ability to quickly learn new technologies
  • Flexibility and agility essential to this position
  • Experience with ServiceNow module suite and reporting capabilities
  • Excellent technical, analytical, problem resolution, interpersonal and communication skills

Preferred Qualifications:

  • Apple Certified, MCSE, CCNA, ITIL

Required Education

  • BS or BA degree or relavant experience

Preferred Education

  • BS/BA degree in Computer Science or relavant technical discipline

Additional Information:

DISNEYTECH


This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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