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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Manager, Retention & Loyalty

Apply Now Apply Later Current 21CF Employees and Freelance / Contractors Apply Here Job ID R10010008 Location Washington, DC, United States Business National Geographic Date posted Dec. 03, 2019


The Retention & Loyalty Manager is responsible for digital customer retention and reactivation targets. Development of all digital customer lifecycle communications across relevant touch points; convert customer retention vision into an actionable, measurable plan with clear goals, strategies, tactics, testing plan and measurement.


  • Lead the development, design, coordinate with cross-functional teams and execute multi-channel retention campaigns.
  • Partner with Insights & Analytics team to develop subscriber segmentation based on customer profile attributes so we can better target messaging by channel.
  • Manage the identification (via consumer research) and development of new subscription benefits leveraging NG Media & Disney assets.
  • Accountable for channel budget management.
  • Conduct research and competitive analysis; maintain a strong pulse on customer behavior, trends and cultural shifts.


  • MBA preferred; BS/BA degree is required.
  • Strong analytical skills and problem solving abilities needed.  Passion for testing, data and analysis.
  • Proficiency in MS Excel, Word, PowerPoint
  • Past experience in digital retentions, preferably at a digital publisher. 
  • Performance marketing experience.
  • Exceptional communication, presentation and relationship management skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

About National Geographic:

National Geographic Partners LLC (NGP), a joint venture between Disney and the National Geographic Society, is committed to bringing the world premium science, adventure and exploration content across an unrivaled portfolio of media assets. NGP combines the global National Geographic television channels (National Geographic Channel, Nat Geo WILD, Nat Geo MUNDO, Nat Geo PEOPLE) with National Geographic’s media and consumer-oriented assets, including National Geographic magazines; National Geographic studios; related digital and social media platforms; books; maps; children’s media; and ancillary activities that include travel, global experiences and events, archival sales, licensing and e-commerce businesses. Furthering knowledge and understanding of our world has been the core purpose of National Geographic for 131 years, and now we are committed to going deeper, pushing boundaries, going further for our consumers … and reaching millions of people around the world in 172 countries and 43 languages every month as we do it. NGP returns 27 percent of our proceeds to the nonprofit National Geographic Society to fund work in the areas of science, exploration, conservation and education.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with National Geographic Partners, LLC, which is part of a business segment we call National Geographic.

National Geographic Partners, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply Now Apply Later

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