Media Delivery Ops Specialist
Apply Now Apply Later Job ID 10110776 Location Amsterdam, Netherlands Business Disney Entertainment Date posted Feb. 28, 2025Job Summary:
About the Role & Team
The Media Delivery team at Disney Entertainment & ESPN Technology is responsible for the entire audio and video encoding supply chain from content acquisition to delivery for Disney+, Hulu, and ESPN+. Consisting of an agile and responsive team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers.
The department’s responsibilities provide round-the-clock support for these products, ensuring proper functionality across all platforms and front-end playback scenarios. The Media Delivery Operations team provides operational and procedural support for our partner products, including system health monitoring and incident management, live and VOD streaming media orchestration, and cross-team communications.
What You Will Do
As a Media Delivery Operator, you will work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline.
Review audio/visual content against strict deadlines.
Coordinate with external partners to fix content issues and ensure deadlines are met.
Research and normalize metadata
Create tracking tickets for assets that need remediation and follow them to completion.
Analyze and troubleshoot content issues with A/V, XML, and timed text
Monitor the health of the encoding pipeline, checking for errors, rejections and failures, and provides operational support.
Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner.
Update documentation and train team members on procedures.
Provide ongoing status of the overall health of the ingest pipeline to senior staff.
Required Qualifications & Skills
BA/BS or equivalent experience required
3+ years of relevant experience
Background in video or film is preferred
Working knowledge of video codecs and encoding
Familiarity with video streaming, specifically HLS
Understanding of closed captions and subtitles
Familiarity with XML and/or JSON
Strong organizational skills, must be able to track large scale projects
Strong multi-tasking abilities and attention to detail
Strong communication skills
Ability to work independently with minimal guidance
Nice to Have
Experience supporting a VOD workflow or Digital Asset Management system
Knowledge of Aspera or other advanced delivery systems
Spanish language proficiency
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.
About Disney Entertainment:
At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with TWDC (Benelux) BV, which is part of a business we call Disney Entertainment.
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