Lead Site Reliability Engineer
Apply Now Apply Later Job ID 10155442 Location Bay Lake, Florida, United States Business Disney Experiences Date posted Jul. 31, 2026Job Summary:
About The Role & Team
“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
The US Parks Site Reliability Organization is accountable for the reliability and resilience of a portfolio of critical applications and services. We partner with product, engineering, and SRE teams across the organization to define and evolve reliability standards rooted in SRE and DevOps principles. Rather than simply operating systems, we apply engineering approaches—observability, automation, and data‑driven decision making—to proactively improve service health. By designing reliability into platforms and reducing operational toil, we enable teams to focus on innovation and delivering world‑class guest experiences.
This role sits in the US Parks & Resorts organization within Disney Experiences Technology and works closely with other site reliability engineers, application delivery teams, and systems engineers from across the company.
The Lead Site Reliability Engineer will report to the Manager, System Engineering.
What You Will Do
- Serve as the SRE subject matter expert and technical lead for assigned products and platforms, owning the reliability strategy and embedding SRE and DevOps best practices
- Drive adoption and tracking of service level management—defining and operationalizing SLIs, SLOs, and SLAs—for the systems and applications in your assigned portfolio
- Lead the design, build, and support of products and platforms; consult on and build development pipelines, automate infrastructure and operations, and create telemetry for monitoring
- Engineer high reliability and reinforce best practices to secure company data across systems, network, performance, capacity, and operational excellence
- Mentor and guide other site reliability and systems engineers, providing coaching, feedback, and technical direction to elevate team performance and hold self and others accountable to commitments
- Lead Major Incident response for owned services—minimizing Mean Time to Resolve and delivering comprehensive retrospectives that result in measurable improvements to prevent future failures
- Partner with engineering, product, and program management to align priorities, manage dependencies, contribute to estimation and planning, and negotiate solutions to complex reliability challenges
- Champion a DevOps culture and a shift-left, reliability-by-design mindset among peers and developers
- Stay current with emerging technologies and apply AI/automation to reduce toil and improve service health
Required Qualifications & Skills
- Minimum 7 years of related work experience
- Proficient in agile environments
- Applied expertise in observability principles and tools, including defining and implementing SLIs, SLOs, and SLAs
- Hands-on experience with CI/CD tools like Gitlab, AWS CodeBuild, Azure DevOps
- Proficient in configuration management tools: Terraform, CloudFormation, Ansible, Chef
- Experience in procedural programming languages (Python, Perl, Ruby, Java, Go, Rust, C/C++)
- Skilled in Cloud environments (AWS, Azure, Google Cloud)
- Proven ability to design and build reliable, scalable enterprise systems
- Capable of leading reliability efforts and identifying root causes in large-scale distributed systems
- Proficient in UNIX/Linux administration, troubleshooting, and security
- Demonstrated experience leading technical projects and ensuring smooth delivery
- Collaborative work with Security Operations teams for secure solutions
- Strong troubleshooting skills across systems, network, and code
- Proven experience mentoring, guiding, or training other engineers, with strong written and verbal communication and the ability to influence without direct authority
- Proactive demeanor toward continuous learning and mastering emerging tools and methodologies
Education
- Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience required
The hiring range for this position in Florida is $148,300 to $198,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.
Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
Watch Our Jobs
Sign up to receive new job alerts and company information based on your preferences.
For Disney Job Alerts to work, JavaScript must be enabled in your browser.