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UX Researcher II, Disney+ Hotstar

Apply Now Apply Later Job ID 41355b94-7026-44ee-9554-c9c65f9c465f Location Bengaluru, India Business Disney+ Hotstar Date posted Mar. 21, 2024

Job Summary:

JOB SUMMARY: As a User Researcher the incumbent will collaborate closely with designers, product managers, and engineers to shape and innovate the future of entertainment. This role will involve conducting a wide range of product and design/user experience (UX) research projects, including generative and evaluative research, and will contribute to improving efficiency, effectiveness, and other business objectives, making your work diverse and impactful.

ABOUT THE TEAM: Design is one of the key teams at Disney+ Hotstar. We have 3 major areas of focus - Product Design, UX Research, and Systems & Standards. We are a closely-knit team of 20 people at the moment, who work across the spectrum of design from deriving insight from data, designing interfaces and prototypes, and testing with users to motion graphics and illustrations.

REPORTING TO: Group Design Manager

KEY RESPONSIBILITIES:

  • Conduct user research on various aspects of products and experiences using methods such as usability studies, projective techniques, and contextual inquiry
  • Regularly engage with users to understand their needs and pain points
  • Collect and analyze user behavior through qualitative studies, call-listening, ethnographic studies, surveys, benchmark studies, and online experiments (A/B testing)
  • Collaborate with Product Designers, Product Managers, Engineers, and other User Experience Researchers (UXRs) to identify research opportunities
  • Advocate research findings to diverse audiences through written reports, storyboards, and presentations

SKILLS & ATTRIBUTES FOR SUCCESS:

  • Knowledge of qualitative and quantitative user research methodologies, including experimental design, surveys, focus groups, in-person and remote usability testing, ethnographic field research, and more
  • Keen interest in UX design processes and methodologies. An interest in exploring new methodologies
  • Entrepreneurial mindset with a focus on translating research insights into impactful product experiences, a proven ability to work within tight timelines, and excellent project management skills. Experience working in high-paced product startup environments is preferred
  •  Understanding behavioral analytics and following data-driven decisions
  • Passion for research and testing, with a desire to collaborate with creative contributors in Agile project teams. A portfolio demonstrating complex system research and user testing outcomes for web, LR(living room devices), and mobile experiences
  • Strong multitasking skills and the ability to connect the dots between multiple projects while aligning with the core product and business values
  • Willingness to work independently and collaboratively, thrive in fast-paced environments with tight deadlines, and efficiently handle high-volume tasks
  • Good communication skills to confidently present research findings to various audience types and seniority levels, providing valuable insights that drive tangible value and execution of research and testing outcomes.
ABOUT US: 
Disney Star is a leading media & entertainment company in India that reaches over 700 million viewers a month in nine different languages. Our entertainment portfolio which cuts across general entertainment, movies, sports, infotainment, kids, and lifestyle content generates over 20,000 hours of original content every year.  Disney+ Hotstar, India’s leading streaming platform, enables us to reach and entertain audiences anywhere, anytime. Disney+ Hotstar has changed the way Indians consume their entertainment - from their favourite TV shows and movies to sporting extravaganzas.  
Join us, and let's continue to inspire a billion imaginations.

WHY JOIN US:
Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, special educational opportunities and more. Together, these rewards make up a comprehensive package that helps our employees grow personally and professionally and take advantage of the special extras that only Disney STAR can offer to make their journey memorable.




Disney Star is an equal-opportunity employer. We value diversity at our company and Our mission of Diversity & Inclusion is to create a workplace where everyone can bring their authentic selves to work. We do not discriminate on any ground, including race, religion, caste, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, pregnancy or disability etc.

About Disney+ Hotstar:

Hotstar is one of the fastest growing video-on-demand services. Scratch that. We’re Hotstar. The go-to destination for over 100mn active users who seek anything from award-winning English shows and movies to regional content to live sports. Our mission is to revolutionize internet entertainment through smart personalization, and by building a global video platform - talk about taking over the world wide web and the whole wide world. We believe there are only two ways to realize our goals – by daring or daring more.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Novi Digital Entertainment Pvt Ltd, which is part of a business we call Disney+ Hotstar.

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