Technical Support Engineer (Helpdesk)
Apply Now Apply Later Job ID 10148469 Location Burbank, California, United States Business Walt Disney Animation Studios Date posted Apr. 10, 2026Job Summary:
Walt Disney Animation Studios combines the best in artistry and storytelling with cutting-edge technology to bring wonderful new characters and adventures to the big screen for audiences around the world.
The Technical Support Engineer (TSE) provides high-quality technical support and services to Walt Disney Animation Studios, focusing on efficient communication, professional customer service and collaborative teamwork. This is primarily a first-response helpdesk position, but also includes services such as software installation, telecommuting support, process adherence, and cross-team partnership.
Responsibilities
Provide first-response help desk support, monitoring all inbound support requests, calls, and tickets.
Collaborate with team members and internal technology teams to resolve challenging issues.
Conduct onboarding and technical training for new hires.
Support a wide array of internally-developed and third-party software.
Support multiple operating system platforms: Mac, Linux, iOS, and Windows.
Support general hardware, including workstations, laptops, printers, displays, and tablets.
Maintain a flexible schedule, including possible evening or weekend work.
Basic Qualifications
Experience in technical support or user support, preferably within a production environment.
Working knowledge of MacOS, iOS, and Windows operating systems (Linux familiarity is a plus).
Familiarity with ticket tracking, tech support tools, documentation platforms, and diagnostic systems.
Ability to install, configure, and maintain desktop/laptop computers and mobile devices.
Familiarity with productivity applications (e.g., Google Drive, GMail, OpenOffice, Microsoft Office) and overall Google Administration.
Analytical problem-solving skills, excellent communication, and a customer service orientation.
Preferred Qualifications
Hands-on experience with Linux administration.
Strong MacOS//Windows administration skills.
Experience administering tracking and configuration management systems (e.g., Jira/Jira Service Management, Jenkins, Puppet, Airwatch/MDM).
Familiarity with CG Animation, VFX, or video game production environments and common pipelines.
Familiarity with common systems tools and protocols (e.g., BIOS, DNS/DHCP, LDAP, Active Directory, Zabbix, Grafana).
Knowledge and troubleshooting of remote desktop technologies (e.g., PCoIP and RGS).
Preferred Education/Experience
Diploma or degree in Information Technology, Computer Science, or a related technical field.
Experience in technical support or customer service.
The hiring range for this position in California is $73,100.00-$98,000.00 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Walt Disney Animation Studios:
Combining masterful artistry and storytelling with groundbreaking technology, Walt Disney Animation Studios is a filmmaker-driven animation studio responsible for creating some of the most beloved films ever made. Disney Animation continues to build on its rich legacy of innovation and creativity, from the first fully-animated feature film, 1937's “Snow White and the Seven Dwarfs,” to the upcoming fall 2024 feature, “Moana 2.” Among the studio's timeless creations are “Pinocchio,” “Sleeping Beauty,” “The Jungle Book,” “The Little Mermaid,” “The Lion King,” “Frozen,” “Zootopia,” and “Encanto.”
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Pictures, which is part of a business we call Walt Disney Animation Studios.
Walt Disney Pictures is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
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