Data Center Site Manager

Data Center Site Manager – NC

The primary purpose of this role is to deliver physically secure, high availability data center services through the use of modern platforms and facilitate open access to information for our Kings Mountain data center location. This role will manage the service and performance of infrastructure and IT Equipment installations, moves, changes, decommission, repair and incident response for our clients.

The Data Center Site Manager will be the primary contact and is accountable for all data center services provided by Critical Facilities for the Kings Mountain location. This role will either manage, directly perform or act as the liaison to the appropriate teams to deliver all Critical Facilities Services; vendor management, mechanical, electrical, plumping (MEP) and fire-life-safety (FLS), physical security,  Facilities Operations and Service Delivery (FOSD), logistics (shipping, receiving & storage), eWaste, media destruction and data center design consultation. The Data Center Site Manager will work with the rest of the Critical Facilities staff, clients, peer teams and work on

independent projects as assigned.

Responsibilities:

• Provide support to the Enterprise Technology Customer Base and to Enterprise Technology team members by supporting deployments, technology evaluations, or other efforts requiring Critical Facility involvement.
• Troubleshoot, document and process technical issues using the Enterprise Technology ticketing system.
  • Maintain a level of professionalism while engaging with clients.
  • Follow Enterprise Technology policies, processes and procedures.
  • Follow Critical Facilities policies, processes and procedures.
  • Work on tasks assigned by leadership.

• Manage and directly perform vendor & contract management (Colocation provider services & service providers).
• Manage and directly perform Financial Management – Annual Operating Plan (budget), requests for proposals, quotes, purchase orders, invoicing, forecasts and accruals.
• Manage and directly perform monitoring, auditing & reporting – capacity, activity, adherence to operating level agreements, etc.
• Manage and directly perform documentation management – creation, maintenance and retirement of Policies, Procedures, Processes, tool data, etc.
• Manage and directly perform Data Center Infrastructure Management (DCIM) updates and reporting
• Manage and directly perform 24x365 FOSD Services (Infrastructure and IT Equipment installations, changes, decommissions, repairs and incident support)
• Manage and directly perform material management and ordering, maintenance activities, change activities, logistics (shipping, receiving and storage), and  eWaste and media destruction
• Manage and directly perform on-call support and 1 hour on-site response for incidents or support issues, support for business continuity preparation, site “ride out” support for hurricanes and other threats, and damage assessments and recovery support.
• Manage and directly perform data center design consultation (provide clarification, guidance, current processes, procedures and standard in support of data center design, engineering and operations.
• Manage and directly perform training
• Manage and directly perform assigned workflow tasks in order to provide timely turnaround to clients, timely resolution and/or escalation of client issues.

Qualifications:

• Bachelor Degree of Business Management, Business Administration, Engineering management, Computer Science, or equivalent experience.
• 5+ years of data center support; knowledge & practical experience in data center infrastructure systems including, cabling, infrastructure and IT equipment installation and environmental monitoring.
• Solid knowledge of data center infrastructure, operations, Data Center Infrastructure Management tools, IT equipment installation, general application and system support
• Experience managing large project and department budgets

Preferred

• Expert knowledge & practical experience in data center infrastructure systems including power, cooling, fire suppression, physical security, cabling, infrastructure and IT equipment installation and environmental monitoring.
• Advanced knowledge of data center infrastructure, operations, Data Center Infrastructure Management tools, IT equipment installation, application/system support and project management.
• Proficiency with ServiceNow, Patch Manager, Power IQ, MS Power Point and MS Excel
• Certified or affiliated with
  • ITIL V4, ITIL Practitioner, or Master
  • The Green Grid
  • Uptime Institute
  • 7x24 Exchange
  • ASHRAE