Associate Systems Support Specialist
Apply Now Apply Later Job ID 10104853 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Oct. 30, 2024Job Summary:
The Associate Systems Support Specialist shall handle day-to-day system operation support and provide end-to-end user support for the Facility Services systems (such as Maximo Handhelds, Business Objects, Attraction Lightboard etc.) for users across different departments. In addition, the position shall support the departmental IoT and smart solutions in Hong Kong Disneyland Resort. In general, the position shall resolve the end user problems or raise an IT incident ticket to US Technology team for the follow-up.
Job responsibilities:
- Administer and maintain the IBM Maximo system, handheld application, SAP Business Object, etc.
- Provide Helpdesk support to all system users, troubleshooting hardware, software, and connectivity issues
- Provide document support processes, create training materials and maintain knowledge bases
- Perform User Acceptance Testing before and after Maximo and related systems upgrades/updates
- Analyze data and generate the system reports (e.g. Maximo Dashboard, Power BI etc.)
- Support the IoT and smart/innovation technology solutions and projects
Job requirements:
- Higher Diploma holder or above. Major in Information System Management or other IT/Engineering related disciplines is preferred.
- 1+ year of relevant experience; candidates with less experience will also be considered.
- Work knowledge of IT, IoT, smart technology and data analysis is preferable.
- Experience in Python/SQL/Power Automate is a plus.
- Experienced in IBM Maximo would be preferable but not mandatory.
- Strong communication and collaboration abilities to interact with both internal and external partners.
- Strong logical thinking, self-learning and problem-solving capabilities.
- Eagerness to learn about emerging IoT and smart technology trends and innovations.
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About Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.
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